911 Call Statistics

Updated Charts for September: August showed high call volumes with both standards met. Texts as a percentage of total calls have leveled off at approximately 0.83%. The NENA standards chart serves as a guideline benchmark. 

The bar chart titled “Total 911 Emergency and Non-Emergency Calls in King County 2” displays data from January 2023 to September 2024. It categorizes calls into Non-Emergency Calls, Wireless 911 Calls, VoIP 911 Calls, Wireline 911 Calls, and Text 911. The chart shows that the majority of calls are non-emergency and wireless 911 calls. Each month, the total number of calls is represented, with the y-axis indicating the volume of calls ranging from 0 to 400,000. This visualization provides insight into the distribution and patterns of emergency and non-emergency calls over several months in King County.
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Over the past six years, there has been a significant increase in the percentage of texts compared to total calls. In 2019, texts represented 0.25% of all calls, rising to 0.35% in 2020. This upward trend continued with texts accounting for 0.47% in 2021 and increasing to 0.69% in 2022. By 2023, the share of texts had reached 0.85%. However, in 2024, there was a slight decline, with texts making up 0.83% of total calls. Despite this minor drop, the overall trend highlights a growing dependence on texting as a communication method over the years.