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Americans with Disabilities Act (ADA) and accessibility – Public Health
Short URL: kingcounty.gov/health/ada
Disability equity in action: Our commitment to accessibility
At Public Health – Seattle & King County (PHSKC), we believe that health and well-being are rights—not privileges. Guided by our Strategic Plan, our mission is to promote and improve the health and well-being of all people in King County by leading with racial equity and changing systems and structures that impact health. True health equity includes ensuring that people with disabilities have equitable access to services, information, and opportunities to thrive.
Our ADA and Disability Equity Program within the PHSKC Office of Equity and Community Partnerships aims to:
- strengthen connections with the disability community to better understand and address the barriers people face when accessing public health services and
- evaluate our programs and services to ensure they meet the diverse needs of people with disabilities.
Key to this work is providing staff training and resources to engage with the disability community effectively and respectfully. This program reflects our broader commitment to embedding disability equity into every part of our public health work—from policy development and accessible communications to direct service delivery and digital spaces.
While this work will take time, we are committed to embedding disability equity into how we design and deliver services across King County. Improving accessibility strengthens our entire public health system, ensuring that everyone can access the care and resources they need to thrive.
ADA notices to the public
Americans with Disabilities Act (ADA)
To ensure equality and fairness, we will make every effort to reasonably modify our policies, practices, procedures, and programming to avoid discrimination and ensure programs and services are accessible to qualifying individuals with disabilities.
The Americans with Disabilities Act, Title II, states, in part, that "no otherwise qualified disabled individual shall, solely by reason of such disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination in programs, services or activities sponsored by a public entity."
We are committed to complying with the requirements of Title II of the ADA in all programs, services, benefits and activities.
ADA reasonable modifications
We are committed to providing safe, reliable, courteous, accessible and user-friendly services to our clients and members of the public. Qualified individuals with disabilities may request modifications to services to ensure full participation. Public Health—Seattle & King County will make reasonable modifications to avoid discrimination and ensure programs and services accessible to individuals with disabilities. A request for modification to our service should be made in advance where it is possible to do so.
Grievance procedure under the Americans with Disabilities Act
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by any qualifying individual with a disability who wishes to file a complaint alleging discrimination based on disability in the provision of services, activities, programs, or benefits provided by Public Health - Seattle & King County.
People with disabilities who believe they have been discriminated against during their engagement with Public Health – Seattle & King County are encouraged to contact the department’s ADA and Disability Equity Program prior to filing a complaint to seek a remedy through a reasonable modification process.
Qualifying individuals with disabilities may file a complaint alleging discrimination whether they have contacted the ADA and Disability Equity Program or not. To file an ADA complaint, please fill out and submit an ADA complaint form. Additional guidance can be found in the ADA Complaint Guide. Alternative means of filing complaints, such as personal interviews or an audio recording of the complaint, will be made available for persons with disabilities through a request for reasonable modification.