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King County Washington home

911 Call Statistics

The process of collecting and sharing King County 911 statistics serves as a valuable tool for the 911 community, providing them with a comprehensive understanding of the industry’s condition. Shown below are call statistics for all 11 King County 911 centers.

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Bar and line chart showing monthly call‑answer performance from May 2025 to April 2026. Bars display percentages of calls answered within 15 and 20 seconds, and standards benchmarks. A blue line shows total calls answered. Performance stays mostly between 94% and 98% throughout the year.

NENA standards mandate that ninety percent (90%) of 9-1-1 calls to the Public Safety Answering Point (PSAP) Shall be answered within fifteen (15) seconds or less. Ninety-five percent (95%) of all 9-1-1 calls Should be answered within twenty (20) seconds or less. These benchmarks ensure that emergency services provide timely assistance, potentially saving lives and improving public safety. Adherence to these standards allows PSAPs to operate efficiently and effectively.   The bar chart titled “Total 911 Emergency and Non-Emergency Calls in King County" displays data from May 2025 to April 2026. It categorizes calls into Non-Emergency Calls, Wireless 911 Calls, VoIP 911 Calls, Wireline 911 Calls, and Text 911. The chart shows that the majority of calls are non-emergency and wireless 911 calls. Each month, the total number of calls is represented, with the y-axis indicating the volume of calls ranging from 0 to 400,000. This visualization provides insight into the distribution and patterns of emergency and non-emergency calls over several months in King County.

Stacked bar chart showing monthly totals of 911 wireless, wireline, VOIP, text, and non‑emergency calls in King County from May 2025 to April 2026.

The bar chart titled “Total 911 Emergency and Non-Emergency Calls in King County" displays data from May 2025 to April 2026. It categorizes calls into Non-Emergency Calls, Wireless 911 Calls, VoIP 911 Calls, Wireline 911 Calls, and Text 911. The chart shows that the majority of calls are non-emergency and wireless 911 calls. Each month, the total number of calls is represented, with the y-axis indicating the volume of calls ranging from 0 to approximately 400,000. This visualization provides insight into the distribution and patterns of emergency and non-emergency calls over several months in King County

Text Percent of Total Calls

Over the past six years, there has been a significant increase in the percentage of texts compared to total calls. In 2019, texts represented 0.25% of all calls, rising to 0.35% in 2020. This upward trend continued with texts accounting for 0.47% in 2021 and increasing to 0.70% in 2022. By 2023, the share of texts had reached 0.87%. However, in 2024, there was a slight increase, with texts making up 0.90% of total calls.  Overall trend highlights a growing dependence on texting as a communication method over the years.