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Customer Service
Our website is the best source of information about King County and our services. If you can't find what you need through search, there are several ways to get in touch us.
Send a message through our web form
Call us
Our team is available by phone between 8:30 am and 4:30 pm, Monday through Friday (except on King County holidays). Translation services are available.
Call: 206-296-0100 or 800-325-6165 (Toll-free)
Know who you are trying to reach?
Our Customer Service Phone Guide providers a detailed list of phone numbers.
You can also refer to these contacts for elected officials and top services.
Text us (SMS)
Our team is available between 8:30 am and 4:30 pm, Monday through Friday (except on King County holidays). Translation services are available.
Text: 206-208-6293
Do not include personal information if you text us. If you do, some of your information may be subject to public disclosure requests.
We are committed to protecting your privacy. We are also required by law to comply with public access rights covered by Washington's Public Records Act (RCW 42.56).
Customer Service Promise
King County cares about customer satisfaction. We strive to make every customer’s experience with the County a positive one.
For every encounter we promise to:
- Acknowledge your inquiry within 24 hours (Monday through Friday, except King County holidays)
- Work to resolve issues quickly
- Treat you with courtesy
- Listen with respect
- Provide efficient service options with your needs in mind
- Give you clear, accurate and consistent information
- Follow through on our commitments and keep you informed