Metro Flex

No, rides can only be requested on-demand through the app or by phone. Plan ahead and check the estimated time of arrival (ETA) when you look to book your ride. When Metro Flex vehicles are in high demand, they will require extra time to arrive to you and your location. Thank you for your patience.

If Metro Flex is experiencing very high demand or transit serves this trip, your initial ride request may not be accepted. But please try again in a few minutes. Once other riders have completed their trips, your request may be accepted.

If you’re outside of the service area, the Metro Flex service is busy or the app determines that Metro Flex is not the best way to reach your destination, other trip options will be listed, such as bus and Link light rail service.

To make Metro Flex as efficient as possible, the app looks for stopping points close to your pickup and drop-off locations. By walking a short distance, you’re reducing the amount of time you and other riders need to spend in Metro Flex vehicles—less time means more service!

Note: No walking is required for clients with who have—and list—mobility needs and for any passenger riding from 10 pm to 6 am. Be sure to indicate your mobility needs within your app profile or over the phone.

To submit your ride request you must tap the “Set drop-off” button at the bottom of the screen. The app will then list offers with a pickup location and ETA (estimated time of arrival) for your ride. Your ride offers expire after 30 seconds. To accept a ride, select your preferred option and tap the “Book this ride” button.

Metro Flex has wheelchair accessible vehicles. If you are a rider who needs a wheelchair accessible vehicle, please set this preference under the “fare/service type” section in your Metro Flex app profile or when requesting a ride by phone.

Yes! Before booking your trip, tap the “+” button after the “Traveling alone?” prompt. Scroll down the list of options to “Add a bike.” Click this option to dispatch one of our vehicles equipped with a bike rack.

There is no penalty for canceling your Metro Flex ride. However, a trip cancelation can cause unnecessary delays for other riders—please avoid canceling unless it is absolutely necessary.

Yes, children are welcome! And remember, youth 18 and younger ride free on Metro Flex and all other transit in the region. Please bring a car seat or booster seat for small children who need them–these safety restraints are recommended but not required. All children, regardless of age, must be identified as an “additional passenger” when booking your ride. And each rider must be at least 13 years old to ride alone.

Service animals are welcome to ride in Metro Flex vehicles without restrictions. Other dogs and cats must be in an airline-approved carrier in order to ride.

As Metro Flex rides are shared, each passenger is asked to limit personal items to a single piece of luggage or a reasonably sized bag. If your item doesn’t fit, Metro Flex can't guarantee your ride.

Even though the Metro Flex app asks for your method of payment, payment isn’t collected until you tap your ORCA card against the vehicle’s onboard reader.

Not to worry–you can still ride for a reduced fare amount by updating your profile settings in the Metro Flex app. To choose your fare type, tap the “Menu” button in the top left, and select “Fare/Service Type.” From the dropdown menu, select your correct fare type. Since payment happens on board, our ORCA card readers will automatically know if you have a reduced fare ORCA card and will charge you the correct reduced fare, regardless of what the receipt says.

Metro Flex Access On-Demand is a pilot program for pre-qualified Access customers. It provides same day, on-demand accessible rides in Metro Flex vans, within a specified service area. Riders are picked up within about 30 minutes of booking a ride, and rides may be shared. During the pilot phase, Metro will invite select Access customers to try out Metro Flex Access On-Demand.