Customer Service Criteria: Agency and Executive-Level Criteria for Customer Service Practices

May 3, 2021

This technical paper provides fundamental practices (criteria) for ensuring high-quality customer service, in two tables. The first table is targeted to agencies, and the second is focused on the executive-level—the county executive or other elected leaders. Together, both tables address the essential components for effective customer service practices across King County’s services. A glossary on page seven provides definitions of key terms. The sources for the criteria are directly linked in each table and are also listed below.