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King County Washington home

911 Call Statistics

The process of collecting and sharing King County 911 statistics serves as a valuable tool for the 911 community, providing them with a comprehensive understanding of the industry’s condition. Shown below are call statistics for all 11 King County 911 centers.

Want a closer look? Simply click on the image to select and magnify it for a better viewing experience.

 

A combination bar and line chart titled “Calls vs NENA Standards.” The horizontal axis shows months from April 2025 through March 2026. For each month, two bars display the percentage of calls answered within 15 seconds and within 20 seconds, with values generally between 94% and 98%. Light and dark green bars represent the two time thresholds. A blue line overlays the chart showing the total number of calls answered each month, ranging from approximately 110,000 to 160,000. Percentage labels appear above each bar segment. A legend below the chart identifies the colors for “Answered ≤ 15,” “Answered ≤ 20,” “15 Second Standard,” “20 Second Standard,” and “Calls Answered.” 

NENA standards mandate that ninety percent (90%) of 9-1-1 calls to the Public Safety Answering Point (PSAP) Shall be answered within fifteen (15) seconds or less. Ninety-five percent (95%) of all 9-1-1 calls Should be answered within twenty (20) seconds or less. These benchmarks ensure that emergency services provide timely assistance, potentially saving lives and improving public safety. Adherence to these standards allows PSAPs to operate efficiently and effectively.

   A stacked bar chart titled “Total 911 Emergency and Non‑Emergency Calls in King County.” The chart displays monthly call totals from April 2025 to March 2026. Each bar is divided into categories: non‑emergency calls (largest segment), 911 wireless calls, 911 VOIP calls, 911 wireline calls, and 911 text messages. Total monthly volumes range from roughly 280,000 to more than 360,000 calls. A legend identifies each call‑type color, and a table below the chart lists the exact call‑volume numbers for all categories across all months. 

The bar chart titled “Total 911 Emergency and Non-Emergency Calls in King County" displays data from April 2025 to March 2026. It categorizes calls into Non-Emergency Calls, Wireless 911 Calls, VoIP 911 Calls, Wireline 911 Calls, and Text 911. The chart shows that the majority of calls are non-emergency and wireless 911 calls. Each month, the total number of calls is represented, with the y-axis indicating the volume of calls ranging from 0 to 400,000. This visualization provides insight into the distribution and patterns of emergency and non-emergency calls over several months in King County.

 Text Percent of Total Calls


Over the past six years, there has been a significant increase in the percentage of texts compared to total calls. In 2019, texts represented 0.25% of all calls, rising to 0.35% in 2020. This upward trend continued with texts accounting for 0.47% in 2021 and increasing to 0.70% in 2022. By 2023, the share of texts had reached 0.87%. However, in 2024, there was a slight increase, with texts making up 0.90% of total calls.  Overall trend highlights a growing dependence on texting as a communication method over the years.