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Report graffiti and vandalism

Help us keep your transit system clean and safe. If you notice graffiti, broken bus shelter glass, damaged benches, excessive garbage, or missing transit signs, let us know.

Call our hotline at 206-477-3850 to report an issue today!

Skilled teams

Metro’s Power and Facilities Section is made up of skilled teams dedicated to maintaining and improving transit infrastructure. From bus shelters and transit centers to environmental compliance and communication systems, these workgroups ensure safe, clean, and reliable service for all riders. Each team brings unique expertise to keep Metro running smoothly every day.

Workgroup descriptions

Building Systems and Maintenance workgroup is responsible for the maintenance and repair of the bus shelters, transit centers, the Downtown Seattle Transit Tunnel, and Metro's maintenance buildings. This requires skilled trade work including carpentry, equipment operation, HVAC (heating, ventilation & air conditioning) work, irrigation, painting, pipefitting, plumbing and welding. The employees of this workgroup include building operating engineers, carpenters, constructors, environmental scientists, equipment operators, painters, and utility laborers. Their work includes construction, repair and installation of bus shelters, facilities remodel and repair, and graffiti and vandalism response.

The Custodial Maintenance workgroup is responsible for the custodial care of transit facilities, which includes cleaning and maintaining of the transit facilities, transit tunnel, maintenance buildings, and industrial areas. The work involves operating floor maintenance equipment, pressure washing, waste removal & disposal and supply restocking. The employees of this workgroup include custodians.

The Environmental Compliance workgroup was created in 1983 to manage Transit environmental compliance and quality efforts. This group works with other transit employees to ensure compliance with existing environmental regulations and explore issues that new regulations cover. Additionally the duties include maintenance of oil or water separators, hazardous material disposal, investigation of environmental problems and resource conservation.

The Field Maintenance workgroup is responsible for the signage, grounds keeping, and daily maintenance of the bus shelters, and transit centers. Their work activities include transit signage installation and repair; pressure washing; garbage collection; vandalism and graffiti clean up, and landscape maintenance. The employees of this workgroup include ground specialists, signage specialists, facilities maintenance workers, and utility laborers.

The Power Distribution workgroup is responsible for the maintenance, repair and construction of the electrical and electronic systems for the trolley buses, waterfront streetcars and other transit facilities. This includes the maintenance, repair and installation of trolley overhead lines, poles and substations, the maintenance, repair and installation of electrical systems, SCADA (Supervisory Control and Data Access), fire detection systems, bus radios, transit traffic signals, automatic vehicle locator systems, on-board cameras, and other data -transmitting units. The employees in this workgroup consist of electrician constructors, line workers, line worker helpers, line material workers, and radio maintenance specialists.

Transit Radio Maintenance provides communication for the bus operators and service Supervisors, as well as tracking buses on the road. The system has processing equipment for two way communication and fiber optics that enable Metro Transit to track buses while providing security both on the surface streets and inside the transit tunnel. The radio staff is responsible for upkeep and service of the ever-changing system. They also maintain the communication systems and internal radio systems at the wastewater treatment plants. The employees of this workgroup include radio maintenance specialists.

The Work Center workgroup is responsible for the work order system, project estimation and planning, customer service and coordination, contract development, stores and purchasing, safety and training programs, Environmental Compliane Program which includes energy conservation and waste management, interagency coordination, and installation of computer systems. Their work includes the maintenance and operation of the computerized Maintenance Management System (MMS) and databases, purchasing and administration of service contracts, development of wastewater and storm water permits, and the Adopt-A-Stop Program. The employees in this workgroup consist of data adminstrators, information system professionals, planners, project managers and purchasing specialists.

Caring for box shelters

King County Metro operates one of the largest transit systems in the nation, with 8,100 bus stops and 1,799 bus shelters. These shelters, located on public and private property, are maintained by Metro to ensure they remain clean, safe, and welcoming spaces for riders. Metro collaborates with communities to repair damage quickly and enhance shelters with local artwork when possible.

How you can help

  • Bus Shelter Mural Program: Join the effort to beautify bus shelters! Metro provides paint and panels, while community members contribute their artistic talent to create stunning murals. Learn more about the program
  • Keep bus stops smoke free: Smoking is prohibited within 25 feet of bus shelters. “No smoking” decals are posted on all Metro shelters as a reminder to keep these spaces safe and enjoyable for everyone.
  • Report issues: Call 206-477-3850 to report problems such as graffiti, broken glass or benches, excessive garbage, or missing transit signs.
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