Transit Operator pathways

Starting positions

Transit Operator (Bus Driver)

Class Summary

The responsibilities of this classification include the safe, secure and efficient operation of all forms of transit coaches and providing professional customer service to transport the public.

Distinguishing Characteristics

This is the second in a two-level Transit Operator series and is the established classification for Operator positions. Incumbents in this classification operate coaches on assigned routes ensuring safe, secure, comfortable, efficient and courteous transportation service in adherence to published service schedules. Work involves providing route and passenger information, and actively promoting positive customer relations; maintaining passenger order and safety; reporting equipment problems and safety issues; ensuring appropriate fare payment; and complying with all traffic laws and regulations. Work requires compliance with all applicable federally mandated safety-sensitive requirements.

Examples of Duties

1. Operate various transit vehicles in complex urban, suburban and rural environments in wide ranging weather conditions; operate vehicles in adverse weather conditions or in emergency situations; operate specialized transportation equipment and allied systems.
2. Represent the County in a highly professional manner in all customer and public contacts; provide service and fare information, collect fares and issue transfers/passes.
3. Provide service for special needs customers in compliance with Americans with Disabilities Act (ADA) requirements; operates passenger lift and kneeler; assist passengers and properly secure wheelchairs; announces stops and points of interest.
4. Handle emergency, critical or hazardous situations calmly and effectively in accordance with written procedures; prepare required incident and accident reports.
5. Assess, evaluate and provide feedback regarding transit operations, service and equipment to other departments within the agency; provide varied information as requested to a diverse riding public.
6. Operate and monitor onboard bus technology including automated fare processing, radio communications, surveillance and related systems; respond to information generated as appropriate and required.
7. Instruct other Operators in route qualifications; instruct and evaluate new hires.
8. Perform other duties as assigned.

Knowledge/Skills

Upon completion of the Transit Operator training program, incumbent will have:

• Knowledge of federal, Washington State and local laws and regulations relating to the operation of passenger-carrying motor vehicles equipped with air brakes
• Knowledge of transit operations, policies and procedures
• Knowledge of route assignment and service area; fundamental knowledge of route systems and agency service territory
• Knowledge of the safe and efficient operation of assigned transit vehicles
• Knowledge of allied equipment and systems
• Driving skills
• Communication skills
• Customer service skills
• Skill in basic mathematics
• Skill in safely operating public transit vehicles
• Skill in working with a variety of individuals from diverse backgrounds
• Skill in establishing and maintaining effective working relationships
• Skill in making decisions in emergency situations
• Skill in effectively handling multiple competing priorities

Licensing, Certification and Other Requirements

• Washington State Driver License
• Commercial Driver License, class B, with passenger and air brake endorsement
• Must pass a physical examination in accordance with the U. S. Motor Carrier Safety Regulations parts 391-41 to 391-49
• Must pass drug and alcohol testing provisions for safety sensitive positions as required by the U.S. Department of Transportation, 49 CFR Parts 40 and 655
• Willingness and availability to work on various shifts on weekdays, nights, weekends and holidays
• Full-time positions typically operate on variable assignments that may include working nights, holidays, weekdays, weekends and split shifts for 8-13 hours daily or longer due to emergencies.
• Part-time positions typically operate on a fixed assignment that consists of working weekday commuter hours anywhere from 2½ hours to more than 6 hours daily.
• This is a classification specification and not an individualized job description. Additional minimum qualifications may be established for individual positions based on business needs and are specified in position announcements as appropriate.

Career pathway options after Transit Operator include, but are not limited to, the following positions:

• Firstline Supervisor
• Instructional Designer
• Communications
• Project Program Manager in Administration
• System Impacts Transit Planner
• Revenue Coordinator

Training positions

Transit Supervisor-in-Training (SIT)

Class Summary

The responsibilities of this classification include performing work of various duty assignments and completing classroom training as a part of the Transit Division’s formalized training program for qualification as a first line supervisor.

Distinguishing Characteristics

This is a standalone classification. Work involves on-the-job training and performing duty assignments as a first line supervisor. As incumbents gain experience, they are assigned increasingly responsible work and work more independently in those areas where they have demonstrated skill. Work also includes timely and successful completion of all related supplementary training classes, seminars, courses and examinations deemed necessary for the training program. Work requires compliance with all applicable federally mandated safety-sensitive requirements.

Examples of Duties (May vary by position)

1. Perform work of and rotate among various assignments and shifts of first line supervisors to gain on-the-job experience; implement feedback and direction given on means to acquire skills and improve job performance.
2. Learn the full range of duties and responsibilities of each duty assignment under the supervision and direction of a fully qualified first line supervisor.
3. Learn and apply coach operating procedures and related policies for all supervisors as well as those specific to a given assignment.
4. Learn and perform the work necessary to prepare reports, maintain records and operate the automated systems and equipment associated with each assignment.
5. Attend classroom training, seminars and courses; read and study materials and take examinations.
6. Perform other duties as assigned.

Knowledge/Skills

• Knowledge of transit operations and transit vehicle operating policies and procedures
• Knowledge of transit routes and schedules
• Knowledge of base procedures, vehicle maintenance, facilities and power distribution operation and support guidelines
• Knowledge of applicable ADA regulations and requirements
• Knowledge of applicable federally mandated safety-sensitive requirements
• Communication skills
• Customer service skills
• Basic computer skills
• Skill in basic mathematics
• Skill in the operation of two-way radios and similar communication devices
• Skill in working with a variety of individuals from diverse backgrounds
• Skill in establishing and maintaining effective working relationships

Licensing, Certification and Other Requirements

• Washington State Driver License
• Commercial Driver License, class B with passenger and airbrake endorsements
• Must pass a post-offer, pre-employment physical examination
• Must pass drug and alcohol testing provisions for safety sensitive positions as required by the U.S. Department of Transportation, 49 CFR Parts 40 and 655
• Willingness and availability to work different shifts on weekdays, nights, weekends and holidays
• Work requires mandatory overtime during adverse weather conditions and disasters that require activation of the Emergency Operations Center or Transit Division Operations Center
• This is a classification specification and not an individualized job description. Additional minimum qualifications may be established for individual positions based on business needs and are specified in position announcements as appropriate.

Career pathway options after Transit Operator include, but are not limited to, the following positions.

• Transit Instructor (Firstline Supervisor)
• Transit Service Supervisor (Firstline Supervisor)
• Transit Base Dispatcher (Firstline Supervisor)
• Transit Communications Coordinator (TCC) (Firstline Supervisor)

Training positions

Project/Program Manager II (PPM II) (Communications Analyst SDA)

Class Summary

The responsibilities of this classification include performing moderately complex analytical and research work and may also include entry-level project and program management duties.

Distinguishing Characteristics

This is the second level within a four-level Project/Program classification series. This classification is distinguished from the third level within the series in that incumbents handle tasks independently and perform both routine and journey-level work. Routine work is performed with minimal direction and guidance, while more complex tasks and projects are performed under closer supervision. The Project/Program Manager III works at the expert level and independently manages complex programs and/or projects; or leads a project work team. Incumbents in the Project/Program Manager II classification prepare less complex analyses, plans, policies, budgets or projects and may be required to have program-specific experience.

Examples of Duties (May vary by position)

1. Monitor scope, schedule and budget of contract or project and report results.
2. Perform data analysis independently or as assigned.
3. Assist with budget development by developing a budget component for a less complex project or program.
4. Perform analysis to support budget recommendations.
5. Monitor financial indicators on behalf of program.
6. Produce monthly/quarterly work program or budget reports.
7. Write reports or issue papers summarizing analysis or research.
8. Gather and analyze data.
9. Develop and manage database.
10. Serve on inter-jurisdictional committees and task force.
11. May assign work to Project/Program Assistant.
12. May serve as mentor for Project/Program Assistant.
13. Draft external correspondence for supervisor or management.
14. Coordinate review/comment process for program or project.
15. Respond to inquiries related to program or project.
16. Serve as the public information or public involvement specialist for the program.
17. Develop program recommendations.
18. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

• Knowledge of research methods
• Knowledge of other relevant agencies and systems
• Knowledge of negotiation principles
• Knowledge of project cost accounting principles
• Knowledge of project management principles
• Knowledge of general government principles and procedures
• Basic quantitative skills
• Written and oral communications skills
• Analytical and problem-solving skills
• Budget development and monitoring skills
• Skills in gathering, manipulating and using data utilizing a computer and other tools
• Skill in working effectively as a team member to coordinate accomplishment of specific tasks

Licensing, Certification and Other Requirements

• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required.

Career pathway options after an SDA PPMII in communications include, but are not limited to, the following positions.

• Functional Analyst III (Communications Analyst)

Training positions

Occupational Education and Training Program Administrator Special Duty Assignment (Instructional Designer SDA)

Class Summary

The responsibilities of this classification include researching and evaluating training programs and materials; interfacing with and scheduling vendor training; managing learning resources; scheduling internal and external classes; and locating, securing and administering employee-development programs.

Distinguishing Characteristics

This is the third level within a four-level Occupational Education and Training classification series. This classification is distinguished from the Occupational Education and Training Administrator - Senior in that the incumbents administer programs and coordinate resources for these programs, while the Occupational Education and Training Administrator - Senior is responsible for the supervision of staff and/or is responsible for the management of a program including the determination of strategic plans and training objectives.

Examples of Duties (May vary by position)

Incumbents in this classification perform the functions of Levels I and II, and the following duties:

1. Research, evaluate and procure training materials and visual aids.
2. Research and analyze data to prepare information for publication of manuals, bulletins, standard operating procedures, instructional material and reports.
3. Develop standard operating procedures for the operation of new and existing equipment and related processes.
4. Prepare statistical reports based on program objectives.
5. Conduct trend analysis to determine program needs.
6. Develop and coordinate educational partnerships.
7. Develop a training project work plan and budget.
8. Arrange for in-house and off-site training events; review and select self-paced training packages.
9. Process, maintain and audit training records and events.
10. Supervise and coordinate work assignments for lower-level positions.
11. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

Incumbents in this classification generally possess the knowledge and skills of Levels I and II, and:

• Knowledge of occupational education principles and philosophy
• Knowledge of post-secondary occupational technical teaching
• Knowledge of educational psychology
• Knowledge of training systems management
• Knowledge of supervisory techniques
• Knowledge of project administration
• Knowledge of budget management principles
• Knowledge of resource allocation
• Knowledge of federal, state, local and county laws, policies, procedures, ordinances and labor agreements relating to safety, training and use of employee time
• Knowledge of program planning, implementation and evaluation
• Knowledge of procurement principles and procedures

Licensing, Certification and Other Requirements

• Washington State Driver’s License (some positions)
• Commercial Driver’s License with endorsements (some positions)
• Appropriate state or federal licenses and certifications (some positions)
• Additional licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required.

Career pathway options after an Occupational Education and Training Program Administrator SDA in Instructional Design include, but are not limited to, the following positions.

• Occupational Education and Training Program Administrator – Senior (Senior Instructional Designer)

Training positions

Transit Schedule Planner — Senior (Special Duty Assignment)

Class Summary

The responsibilities of this classification include developing new and revised service schedules; determining operator and vehicle assignments; and implementing revisions to scheduled transit services to improve service quality, productivity and cost efficiency.

Distinguishing Characteristics

This is a standalone classification. Work involves assessing and adjusting service delivery schedules to meet changing customer demands balanced against system operating costs, capacity and productivity. Work includes determining all operator work assignments; forecasting equipment needs and assigning appropriate coach equipment to meet demands; and leading and training assigned support staff. Work is performed independently under the general supervision of a higher-level service development supervisor.

Examples of Duties (May vary by position)

1. Develop preliminary drafts of new and revised service schedules using customer and driver feedback; data from and coordination with service planners and operations staff; and service performance data including ridership and running time, Develop schedules to optimize customer service, driver working conditions and cost efficiency.
2. Monitor and evaluate service performance to ensure schedules are written accurately and fulfill desired objectives.
3. Establish driver assignments consistent with union contract requirements; review and evaluate assignments in view of service demands and cost effectiveness.
4. Confer with transit personnel, operators and the public to gather information for continued improvement of service schedules; review customer contact information and respond to customer concerns either orally or in writing.
5. Participate in staff hiring panels; train staff as required.
6. Coordinate and consult with other Transit Division staff on proper dissemination of schedule information; answer questions and follow-up with staff as required.
7. Coordinate with external agencies to deliver or alter transit service in response to special events or impacts to the transit system; coordinate with internal staff to deliver revised or special event service.
8. Serve on project review and committee work teams to support and implement new capital investment or service related programs and projects.
9. Forecast required number and type of coaches required to meet new and changing service demands.
10. Perform other duties as assigned.

Knowledge/Skills

• Knowledge of transit operations and transit scheduling principles, practices and methodologies
• Knowledge of transit system cost-drivers as well as productivity and capacity utilization assessment techniques
• Knowledge of city and county geography, customer demographics and ridership profiles, and area traffic patterns
• Knowledge of various types of coach equipment and the capacity, performance and operating costs of each
• Communication skills
• Customer service skills
• Interpersonal skills
• Skill in mathematics and statistical calculations
• Skill in entering and extracting information from automated information systems
• Skill in planning, assigning, balancing and checking work
• Skill in training and providing technical assistance
• Skill in handling multiple competing priorities
• Skill in working with a variety of individuals from diverse backgrounds
• Skill in establishing and maintaining effective working relationships

Licensing, Certification and Other Requirements

• Willingness and availability to work different shifts on weekdays, nights, weekends and holidays
• This is a classification specification and not an individualized job description. Additional minimum qualifications may be established for individual positions based on business needs and are specified in position announcements as appropriate.

Career pathway options after an Occupational Education and Training Program Administrator SDA in Instructional Design include, but are not limited to, the following positions.

• Occupational Education and Training Program Administrator – Senior (Senior Instructional Designer)

Growth positions

Revenue Coordinator

Class Summary

The responsibilities of this classification include processing, recording and safeguarding cash revenues and other fare media generated by transit operations.

Distinguishing Characteristics

This is a standalone classification. Work involves sorting cash revenues and fare media; operating coin and currency counting machines; tracking cash counts and entering data in automated systems; transporting cash receiver vaults; and safeguarding revenue assets. Work also includes preparing and delivering fare media orders to various transit locations and sales outlets. Work is performed under surveillance, in compliance with security and revenue safeguarding policies and procedures, and general supervision of a higher-level revenue center supervisor.

Examples of Duties (May vary by position)

1. Empty cash receiver vaults; monitor and operate cash sorting and counting equipment; enter data into automated systems to track cash counts and workload activities; prepare cash, coin and fare media counts and daily revenue summary reports.
2. Seal, tag, weigh and move heavy bank deposit bags; secure bags awaiting armored service pickup.
3. Drive transit vehicle to transport and retrieve cash receiver vaults weighing up to 1500 pounds.
4. Enter fair media as inventory in the financial accounting system.
5. Perform preventive maintenance on and minor repairs of cash/coin counting and related equipment.
6. Transport lost and found items and enter into information database.
7. Maintain spare farebox keys and cashbox inventories.
8. Perform other duties as assigned.

Knowledge/Skills

• Knowledge of the operation of cash and coin counting equipment
• Knowledge of cash handling and revenue safeguarding practices and procedures
• Knowledge of basic mathematics and cash counting principles
• Knowledge of proper heavy lifting and moving techniques and safeguards
• Communication skills
• Interpersonal skills
• Customer service skills
• Driving skills
• Skill in word processors, spreadsheets and data entry into automated financial accounting systems
• Skill in working with a variety of individuals from diverse backgrounds
• Skill in establishing and maintaining effective working relationships

Licensing, Certification and Other Requirements

• Washington State Driver License
• Willingness and availability to work different shifts on weekdays, nights, weekends and holidays
• This is a classification specification and not an individualized job description. Additional minimum qualifications may be established for individual positions based on business needs and are specified in position announcements as appropriate.

Download Revenue Coordinator job description

Growth positions

Project/Program Manager III

Class Summary

The responsibilities of this classification include serving as an expert technical resource or lead for work teams handling multi-disciplinary or technically challenging analytical or planning projects and programs.

Distinguishing Characteristics

This is the third level within a four-level Project/Program classification series involving a combination of analysis, planning, coordination and management. Incumbents in this classification are considered expert level and work independently to manage complex programs or projects or to lead project work teams. Typical projects involve interagency, inter-jurisdictional or multi-disciplinary coordination and public involvement to develop and/or implement analyses, plans, policies, budgets, systems or technology. Incumbents in this classification also may be program managers. Responsibilities include analysis, research, planning, policy development, systems development, technology implementation and program development and/or coordination. Incumbents in this classification may be required to have program-specific expertise.

Examples of Duties (May vary by position)

1. Manage complex contracts or grants independently.
2. Provide technical analysis for complex grants or projects.
3. Manage inter-jurisdictional or interagency projects.
4. Make/modify recommendations for changing scope of study.
5. Develop project methodology and determine research design.
6. Develop program/policy recommendations or issue paper. Evaluate program.
7. Write complex analytical or program evaluation reports.
8. Manage data gathering.
9. Develop budget for a unit, section or project. Propose budget revisions.
10. Lead and coordinate inter-jurisdictional or multi-agency policy development.
11. Represent the division in inter-jurisdictional meetings.
12. May negotiate inter-local agreements on behalf of the division.
13. Conduct technical committee meetings.
14. Represent the division or department at public hearings. Serve as the public information lead for the program. Handle politically sensitive citizen calls. Work with community coalitions on behalf of program.
15. Make staff hiring recommendations.
16. Coordinate work done by team. Resolve team or unit disputes. Provide leadership to project team. Coordinate review/comment processes related to project or program.
17. May assign work to other staff; provide performance evaluation information for other staff; serve as mentors to other staff.
18. Conduct investigations and analyze findings.
19. Draft responses, sign letters when authorized.
20. May authorize expenditures.
21. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

• Knowledge of research methods
• Knowledge of other relevant agencies and systems
• Knowledge of project cost accounting principles
• Knowledge of project management principles and supervisory principles
• Knowledge of general government principles and procedures
• May require knowledge of specific programs
• Facilitation and negotiation skills; knowledge of negotiation principles
• Written and oral communications and presentation skills
• Skills in analysis and problem solving, budget analysis and policy analysis
• Skills in program evaluation, advocacy and promotion
• Skills in gathering, manipulating and using data utilizing a computer and other tools
• Skill in working effectively as a team member to coordinate accomplishment of tasks
• Skill in managing multiple tasks simultaneously
• May require skills in applying marketing principles
• Quantitative skills and skills in applying quantitative and qualitative analytical methods; may include skills in applying statistical analysis
• May require skills in coordinating work of multi-disciplinary staff

Licensing, Certification and Other Requirements

• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required.

Download Project/Program Manager III job description

Growth positions

Project/Program Manager IV

Class Summary

The responsibilities of this class include one or both of two tracks. The first is management involving supervision of work units or multi-disciplinary work teams and budget; supervision of complex research analysis or planning projects; or management, including supervision and budget management of a multiple-component program. The second track is the technical expert track, in which incumbents serve as technical experts with unique skills for a division in the area of research, planning or systems development.

Distinguishing Characteristics

This is the fourth level within a four-level Project/Program classification series involving a combination of analytical, planning and coordination work. Positions in this classification are considered highly skilled in the areas of research, analysis, policy or program development, planning, systems development and public involvement and/or supervision of professionals involved in research, analysis, policy development or system or program development and implementation. Incumbents in this classification direct or provide technical assistance to the work of others; are responsible for multiple projects or programs; determine program or project budgets, schedules and scopes; and may have political accountability for the work performed by the program or project.

Examples of Duties (May vary by position)

1. Prioritize program goals/objectives.
2. Frame budgetary, statutory and operating conditions for the program.
3. Direct and/or supervise the work of multiple professional staff, including quality assurance.
4. Ensure that program maintains compliance with all relevant laws and regulations.
5. Manage contracts or grants involving multiple agencies.
6. Determine project or program budget, schedule and scope. Assist in justification of project, program and/or agency budget requests. Determine financial and performance indicators and use evaluation findings to redirect the project or program. Monitor the financial status of the program or projects.
7. Negotiate inter-local agreements on behalf of King County.
8. Serve as the technical expert to perform complex research and analysis.
9. Serve as expert adviser with unique skills and abilities in a particular field.
10. Work directly with elected officials on issues affecting the program.
11. Supervise staff, including hiring, recommending effective discipline or termination and developing training expectations.
12. Serve as mentor to other staff.
13. Investigate grievances; may have authority to resolve grievances.
14. Resolve problems presented by difficult clients or constituents.
15. Provide leadership to community coalitions.
16. Handle politically sensitive inquiries about the program or work being done.
17. Serve on division management team.
18. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

• Knowledge of research and analysis methods
• Knowledge of other relevant agencies and systems
• Knowledge of general government principles and procedures
• May require knowledge of specific program
• Written and oral communications skills
• Public speaking skills
• Analytical and problem-solving skills
• Budgeting skills
• Policy development and interpretation skills
• Facilitation and negotiation skills
• Program advocacy and promotion skills
• May require staff supervision skills
• Skills in directing work of multi-disciplinary staff
• Skills in managing multiple tasks simultaneously
• Skills in applying quantitative and qualitative analysis and evaluating data for decision making
• In addition to the above requirements, may also require skills in applying marketing principles

Licensing, Certification and Other Requirements

• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required.

Download Project/Program Manager IV job description

Growth positions

Transportation Planner III (System Impact Transit Planner)

Class Summary

The responsibilities of this classification include transportation planning and implementing transportation-related projects. Incumbents in this classification work independently on complex projects and/or serve as project leads to provide direction to other planners on a work team.

Distinguishing Characteristics

This classification is the third in a four-level Transportation Planner series. Incumbents in this classification are responsible for developing strategic transportation plans and programs, which involve multiple departments, agencies and/or jurisdictions and the private sector. Incumbents in this classification also may be responsible for developing highly specialized technical projects, programs or products. Incumbents in this classification work as team lead and may supervise other staff. This classification series is distinguished from the Project/Programs Manager series in that incumbents in the Transportation Planner series apply knowledge of transportation planning and related disciplines to plan and implement transportation-related projects, while the emphasis of Project/Program Manager series is on program development, policy analysis and general planning support for assigned programs or projects. The emphasis of the Water Quality Planner/Program manager classification series is in applying knowledge in water quality and environmental planning techniques for assigned programs or projects.

Examples of Duties (May vary by position)

1. Define project/program needs.
2. Prepare project scope of work.
3. Develop Requests for Proposals (RFPs) for consultant contract(s).
4. Seek alternative funding for projects. Write grant applications.
5. Select and manage contractors.
6. Lead work team in working toward assigned objectives, including ensuring that team objectives are met, assigning tasks within the group, facilitating group discussions, prioritizing work and resolving group conflicts. Analyze work team or consultant work products/reports. May establish work team.
7. Ensure that work products meet quality standards.
8. Prepare project budget.
9. Ensure that project deadlines are met.
10. Identify issues to be addressed in transportation plan.
11. Determine applicability of current policies to current and future problems.
12. Look for opportunities to develop new markets.
13. Recommend prioritization and funding of transportation improvement projects.
14. Propose new program elements.
15. Interpret current policies.
16. Develop proposed policies/procedures, ordinances, codes and other legislation.
17. Represent the County with other agencies or jurisdictions.
18. Negotiate memoranda of understanding with other jurisdictions or agencies.
19. Participate in negotiations to develop collaborative inter-jurisdictional solutions to identify problems.
20. Participate in negotiations with developers, employers and other jurisdictions to establish partnerships.
21. Co-chair or serve on multi-agency or citizen-based coalition.
22. Coordinate participation of other staff in committee meetings.
23. Seek through outreach to inform and solicit responses about project/program from others.
24. Serve as public information lead for the program/project.
25. Organize conferences and workshops.
26. May participate in process of hiring other staff and make hiring recommendations.
27. Train other staff.
28. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

• Knowledge of transportation planning and design principles, techniques, practices and issues, including relationship to demand management and land use
• Knowledge of project management and contracting techniques and principles
• Knowledge of negotiation principles
• Knowledge of management information systems concepts
• Knowledge of research principles
• Skill in project management
• Skill in policy/program analysis and design
• Skill in survey design and evaluation
• Skill in public relations and involvement
• Skill in oral and written communications
• Skill in presentation
• Skill in creative problem-solving
• Skill in leadership
• Skill in evaluation
• Skill in software
• Skill in applying and presenting data
• Skill in handling multiple tasks and priorities
• Skill in applying transportation planning principles
• Skill in strategic thinking
• Skill in working with elected officials and the general public with diverging opinions and viewpoints
• May require budget development and analysis skills
• May require transportation modeling skills

Licensing, Certification and Other Requirements

• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required.

Career pathway options after Transportation Planner III include but are not limited to, the following positions:

• Transportation Planner IV (System Impact Transit Planner Manager)

Growth positions

Transportation Planner IV (System Impact Transit Planner Manager)

Class Summary

The responsibilities of this classification include transportation planning and implementing transportation-related projects. Incumbents in this classification manage large projects involving multiple staff to produce transportation plans/products or serve as technical experts in their agencies.

Distinguishing Characteristics

This classification is the fourth in a four-level Transportation Planner series. Incumbents in this classification develop multiple programs or plans and develop policy in the area of transportation. Incumbents in this classification must have broad expertise in many aspects of transportation planning and product, project and program development. They are responsible for supervising staff responsible for multiple programs, or alternatively, have highly specialized technical expertise and serve as a unique resource to an agency. This classification series is distinguished from the Project/Program Manager series in that incumbents in the Transportation Planner series apply knowledge of transportation planning and related disciplines to plan and implement transportation-related projects, while the emphasis of Project/Program Manager series is on program development, policy analysis and general planning support for assigned programs or projects. The emphasis of the Water Quality Planner/Program Manager classification series is in applying knowledge in water quality and environmental planning techniques for assigned programs or projects.

Examples of Duties (May vary by position)

1. Approve scope of work for project or plan.
2. Establish work teams.
3. Seek alternative funding.
4. Establish quality standards for work products.
5. Prepare project/program budget.
6. Identify planning goals.
7. Approve staff recommendations for transmittal to division management.
8. Serve as technical expert to agency or to external decision makers such as the Metropolitan King County Council.
9. Direct work load allocation, budget preparation and other section management tasks.
10. Communicate between own and other sections.
11. Participate in preparing division budget.
12. Establish the division’s direction as it relates to own section.
13. Give presentations.
14. Provide technical advice to elected officials.
15. Develop program guidelines for internal and external communications.
16. Approve printed information about the program/project.
17. Oversee staff responses to media/public.
18. Assess employees’ needs and develop training plan.
19. Supervise other employees. Recommend hiring, assign work, motivate; establish performance objectives, provide performance appraisals; determine training needs, counsel employees regarding professional development; direct employees regarding policies and procedures; resolve conflicts.
20. Oversee staff involved in multiple programs and projects.
21. Establish program and project goals and objectives.
22. Define program needs.
23. Reallocate resources among projects as needed.
24. Develop new markets.
25. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

• Knowledge of transportation planning and design principles, techniques, practices and issues, including relationship to demand management and land use
• Knowledge of information management system concepts
• Knowledge of general government principles and practices
• Understanding of national transportation issues and the state of the art in transportation planning
• Skill in public relations and involvement
• Skill in oral and written communications
• Skill in leadership and interpersonal
• Skill in collaborative, problem-solving and negotiation
• Skill in presentation
• Skill in motivational
• Skill in strategic-thinking
• Skill in managing and prioritizing multiple demands and tasks
• Skill in working with elected officials and the general public with diverging opinions and viewpoints
• Skill in persuading others to initiate actions
• Skill in applying and using qualitative and quantitative analysis in decision making
• May require program advocacy and promotional skills
• May require skill in communicating highly technical information to lay persons
• May require knowledge of management principles
• May require management and supervisory skills
• May require budget development skills

Licensing, Certification and Other Requirements

• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required.

Download Transportation Planner IV (System Impact Transit Planner Manager) job description

Growth positions

Occupational Education and Training Program Administrator – Senior (Senior Instructional Designer)

Primary responsibilities for Senior Instructional Designers include:

1. Bus operations training curriculum administration & management
2. Strategic design, planning & implementation of bus operations training materials
3. Graphic design, video production, and content creation for safety-sensitive transit work

Class Summary

The responsibilities of this classification include providing a supportive environment that encourages personal and professional development and meets training objectives and organizational goals.

Distinguishing Characteristics

This is the fourth level within a four-level Occupational Education and Training classification series. This classification is distinguished from the Occupational Education and Training Program Administrator in that incumbents supervise assigned staff and determine strategic plans and training objectives of a program, while the Occupational Education and Training Program Administrator is responsible for administering programs and coordinating resources.

Examples of Duties (May vary by position)

Incumbents in this classification perform the functions of Levels I, II and III in addition to the following duties:

1. Develop a training project work plan and budget.
2. Provide consultation to internal customers.
3. Create vision, mission, direction and work plans; hire and train personnel; manage individual performance; create a positive work environment; allocate resources and manage budget.
4. Develop and conduct performance evaluation for trainers based on learning objectives and course content.
5. Participate with department management team in developing, implementing and evaluating overall program strategies.
6. Represent the department with community organizations and federal, state and local agencies related to occupational education and training issues.
7. Monitor budget for assigned area of responsibility.
8. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

Incumbents in this classification generally possess the knowledge and skills of Levels I, II and III in addition to the following knowledge and skills:

• Knowledge of supervisory techniques for project teams
• Knowledge of project management
• Knowledge of budget management principles
• Knowledge of labor agreements, policies and procedures
• Business math and statistics skills
• Team-building skills
• Negotiation skills
• Supervisory skills

Licensing, Certification and Other Requirements

• Washington State Driver’s License or Commercial Driver’s License with endorsements
• Appropriate state or federal licenses and certifications (some positions)
• Additional licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required.

Download Occupational Education and Training Program Administrator – Senior (Senior Instructional Designer) job description

Growth positions

Project/Program Manager III

Class Summary

The responsibilities of this classification include serving as an expert technical resource or lead for work teams handling multi-disciplinary or technically challenging analytical or planning projects and programs.

Distinguishing Characteristics

This is the third level within a four-level Project/Program classification series involving a combination of analysis, planning, coordination and management. Incumbents in this classification are considered expert level and work independently to manage complex programs or projects or to lead project work teams. Typical projects involve interagency, inter-jurisdictional or multi-disciplinary coordination and public involvement to develop and/or implement analyses, plans, policies, budgets, systems or technology. Incumbents in this classification also may be program managers. Responsibilities include analysis, research, planning, policy development, systems development, technology implementation and program development and/or coordination. Incumbents in this classification may be required to have program-specific expertise.

Examples of Duties (May vary by position)

1. Manage complex contracts or grants independently.
2. Provide technical analysis for complex grants or projects.
3. Manage inter-jurisdictional or interagency projects.
4. Make/modify recommendations for changing scope of study.
5. Develop project methodology and determine research design.
6. Develop program/policy recommendations or issue paper. Evaluate program.
7. Write complex analytical or program evaluation reports.
8. Manage data gathering.
9. Develop budget for a unit, section or project. Propose budget revisions.
10. Lead and coordinate inter-jurisdictional or multi-agency policy development.
11. Represent the division in inter-jurisdictional meetings.
12. May negotiate inter-local agreements on behalf of the division.
13. Conduct technical committee meetings.
14. Represent the division or department at public hearings. Serve as the public information lead for the program. Handle politically sensitive citizen calls. Work with community coalitions on behalf of program.
15. Make staff hiring recommendations.
16. Coordinate work done by team. Resolve team or unit disputes. Provide leadership to project team. Coordinate review/comment processes related to project or program.
17. May assign work to other staff; provide performance evaluation information for other staff; serve as mentors to other staff.
18. Conduct investigations and analyze findings.
19. Draft responses, sign letters when authorized.
20. May authorize expenditures.
21. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

• Knowledge of research methods
• Knowledge of other relevant agencies and systems
• Knowledge of project cost accounting principles
• Knowledge of project management principles and supervisory principles
• Knowledge of general government principles and procedures
• May require knowledge of specific programs
• Facilitation and negotiation skills; knowledge of negotiation principles
• Written and oral communications and presentation skills
• Skills in analysis and problem solving, budget analysis and policy analysis
• Skills in program evaluation, advocacy and promotion
• Skills in gathering, manipulating and using data utilizing a computer and other tools
• Skill in working effectively as a team member to coordinate accomplishment of tasks
• Skill in managing multiple tasks simultaneously
• May require skills in applying marketing principles
• Quantitative skills and skills in applying quantitative and qualitative analytical methods; may include skills in applying statistical analysis
• May require skills in coordinating work of multi-disciplinary staff

Licensing, Certification and Other Requirements

• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required.

Download Project/Program Manager III job description

Growth positions

Functional Analyst III (Communications Analyst)

Class Summary

The responsibilities of this classification include providing advanced functional analysis for complex systems by gathering, refining and translating business requirements into technical specifications, designing and mapping system interfaces, developing project and system integration test plans, and monitoring systems functionality. Incumbents act as a liaison between end-users and information technology analysts and vendors in functional analysis, design, configuration, testing and maintenance of applications to ensure optimum system performance. Incumbents may lead same or lower level staff.

Distinguishing Characteristics

This classification is the third (senior) level of a four level Functional Analyst series. Incumbents are consistently assigned the most complex functional analysis, systems integration, and projects with significant consequence to an organization requiring advanced technical competency and understanding of client’s business needs. Incumbents are management recognized experts on enterprise, community wide or other complex systems with multiple distinct functions used by multiple organizations. Complex systems have numerous separate functions with inter-dependencies on other systems requiring coordination, review, and analysis to determine the impact on production processes and ramifications of changes across applications. These systems include three or more distinct functions/modules such as payroll, retirement, human resource records, customer service management, maintenance records, asset management, or inventory; and are described as having multiple systems interfaces and touch points and significant data processing and data extraction requirements.

Functional Analyst III’s are distinguished from the next higher level in that the Functional Analyst IV is a staff supervisor level for the series. They are distinguished from the Application Developers and IT System Specialists in that they generally do not perform programming duties and are not required to have programming knowledge and skills.

Examples of Duties (May vary by position)

1. Analyze and design system functionality. Gather, define, map, refine, and translate complex system requirements into functional specifications. Document findings and specifications, design system interfaces, and develop system integration test plans; propose efficiencies and business process improvements.
2. Monitor system functionality. Troubleshoot, track, resolve and document significant system problems and issues requiring advanced technical expertise. Act as technical expert in solving referred issues from less experienced staff.
3. Design and test systems. Develop and test data models, application modifications, reports, and other related application functions. Analyze and test proposed system interfaces, enhancements, and upgrades prior to implementation. Develop acceptance criteria.
4. Establish change management processes. Facilitate complex system changes; identify, analyze, and prioritize system change requests; assess potential system-wide impacts of proposed module configuration changes.
5. Prepare system documentation. Draft business cases, complex technical analysis and flow documentation, conduct gap and cost/benefit analyses; conduct conceptual review working closely with IT management in the development of these materials.
6. Lead and facilitate project teams. Prepare and update project plans. Facilitate and lead strategic planning and process improvement teams in support of systems and participate as a key member on upgrade or new system acquisition team. Participate in vendor management and package selection utilizing expertise in functional analysis.
7. May lead multiple career service employees. Assign and check work, train new employees, recommend discipline to supervisor and participate in the performance appraisal process.
8. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

• Advanced knowledge and understanding of client organizational business systems and practices, business systems integration and design, work flow analysis and process re-engineering
• Knowledge, understanding and skill in the application of complex functional analysis, automated systems testing procedures, data conversion analyses, design, and troubleshooting applications
• Advanced skill in relational databases, automated systems data modules, table relationships, and views
• Skill in using report and query writing languages and writing complex system documentation and technical reports
• Skill in researching and making recommendations, conclusions and decisions
• Skill in interpreting complex instructional manuals, guidelines, and procedures
• Skill in using common desktop workflow tools, including but not limited to Microsoft Office Suite: Excel, Power Point, Visio, Word, and Access
• Skill in analytical thinking, problem solving, resolving conflicts and bringing others to consensus
• Skill in planning, organizing and time management
• Skill in applying project management principles and practices
• Skill in oral and written communication including conducting technical training and presentations
• Skill in providing customer service and training
• Skill in handling multiple competing priorities and producing quality detailed work within tight timeframes
• Skill in working effectively and cooperatively with a variety of individuals from diverse backgrounds

Licensing, Certification and Other Requirements

• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required.

Career pathway options after a Functional Analyst III in communications include, but are not limited to, the following positions.

• Functional Analyst IV (Communications Manager)

Growth positions

Functional Analyst IV (Communications Manager)

Class Summary

The responsibilities of this classification include performing day to day supervision of a group of Functional Analysts and ensuring performance and work products meet the goals and objectives of the unit. Incumbents also act as an expert resource to staff and manage complex projects.

Distinguishing Characteristics

This is the fourth (supervisor) level of a four-level classification series. The Functional Analyst IV supervises lower level staff and is responsible for the work output of the unit. Incumbents plan, organize, schedule and coordinate daily work activities, prepare work schedules and staffing plans, participate in employee selection, discipline and termination actions; prepare and give performance appraisals, approve leaves and monitor work for quality and to ensure customer satisfaction.

Examples of Duties (May vary by position)

1. Supervise assigned staff by performing the following personnel responsibilities: training, staff selection, recommending and/or implementing disciplinary actions, responding to grievances, recommending termination and assisting with labor relations issues. Evaluate and document work performance formally and informally; coach, counsel, monitor and motivate assigned staff.
2. Manage complex projects that involve other departments, agencies and jurisdictions. Communicate with stakeholders on system processes, applications, and modifications.
3. Represent the unit on enterprise projects and management team.
4. Provide oversight in identifying, evaluating, and prioritizing system changes based on design requirements and functional specifications.
5. Develop and recommend policies and procedures; create and implement new processes to increase efficiency of the unit.
6. Maintain discipline of the work unit, including recommending disciplinary action and/or termination. Investigate grievances.
7. Resolve problems with vendors and/or customers that have escalated to the higher level.
8. Identify and recommend training for staff; develop training plans.
9. Monitor requests for system changes and customization. Review and approve proposed system interfaces, enhancements, and upgrades prior to implementation.
10. Participate in vendor management and software package selection utilizing expertise in functional systems analysis.
11. Lead and collaborate with Functional Analysts in tracking and resolving system problems and issues requiring advanced technical expertise of system or product.
12. Facilitate and lead strategic planning and process improvement teams in support of systems.
13. Resolve complex system problems; develop solutions for the most complex and critical production problems.
14. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

• Knowledge of supervisory techniques and principles
• Advanced knowledge of and skill in functional areas, modules, and complex systems
• Advanced knowledge of and skill in report and query writing languages, table relationships, and views
• Advanced knowledge of and skill in relational databases and data models
• Advanced knowledge of and skill in automated systems testing procedures, data conversion analysis, transaction processing, and troubleshooting applications
• Knowledge of organizational business practices, work flow analysis, business systems design, process re-engineering, systems testing procedures and troubleshooting applications
• Skill in verbal and written communication
• Skill in analysis and problem solving
• Skill in interpreting instructional manuals, guidelines, and procedures
• Skill in developing effective recommendations on full range of issues involving the analysis of functional modules and automated systems
• Skill in decision-making
• Skill in making presentations before groups and committees
• Skill in working effectively and cooperatively with staff and officials
• Skill in customer service

Licensing, Certification and Other Requirements

• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required.

Download Functional Analyst IV (Communications Manager) job description

Growth positions

Transit Instructor (Firstline Supervisor)

Class Summary

The responsibilities of this classification include providing first line supervision in transit operations and preparing and delivering training and instructional programs for transit staff.

Distinguishing Characteristics

This is one of four classifications (Transit Base Dispatcher/Planner, Transit Communications Coordinator, Transit Service Supervisor and Transit Instructor) that comprise first line supervisors of transit operations. Work involves preparing and delivering varied training and instructional programs including coach operation for new Transit Operators; remedial operator training; new supervisor training; and training for new equipment, procedures and special topics as they arise. Work includes instructing and facilitating discussions on effective customer relations, harassment, drug awareness, ADA and federally mandated safety-sensitive requirements and similar topics. Incumbents may rotate assignments among other first line supervisory classifications in compliance with established procedures and negotiated agreements.

Examples of Duties (May vary by position)

1. Train Transit Operator Trainees in the safe and efficient operation of all types of transit coaches and equipment; provides classroom training on operating policies and procedures for fare collections, schedules, routes and emergencies.
2. Retrain operators to improve identified weak performance as well as correct specific performance issues; monitor, evaluate and document progress and performance; recommend additional operator training to higher-level staff as deemed appropriate.
3. Evaluate driving, operational and customer relations skills of operators during onboard ride check evaluations; provide feedback for improved performance.
4. Prepare reports and maintain records on instructional activities, trainee and operator qualification status, attendance at training sessions and operator work performance.
5. Provide special and back-up assistance on routes, procedures and policies during special events, service changes and emergency operating conditions.
6. Prepare and deliver training on new equipment.
7. Review, evaluate and update existing training programs to meet changing needs.
8. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

• Knowledge of all transit operations and transit vehicle operating policies and procedures
• Knowledge of course design, teaching methods and techniques for presenting instructional materials
• Knowledge of transit routes and schedules
• Knowledge of base procedures, vehicle maintenance, facilities and power distribution operation and support guidelines
• Knowledge of applicable ADA regulations and requirements
• Knowledge of City, County and Transit Division disaster preparedness, notification and emergency operations and procedures
• Knowledge of applicable safety-sensitive requirements and security procedures and protocols
• Knowledge of and skill in the use of all applicable automated applications and systems
• Communication skills
• Customer service skills
• Computer skills
• Training skills
• Skill in handling multiple competing priorities
• Skill in handling stressful situations effectively
• Skill in basic mathematics
• Skill in using spreadsheet, word processing, database, email and similar business software applications
• Skill in working with a variety of individuals from diverse backgrounds
• Skill in establishing and maintaining effective working relationships

Licensing, Certification and Other Requirements

• Washington State Driver License
• Commercial Driver License, class B with passenger and airbrake endorsements
• Must pass drug and alcohol testing provisions for safety sensitive positions as required by the U.S. Department of Transportation, 49 CFR Parts 40 and 655
• Willingness and availability to work different shifts on weekdays, nights, weekends and holidays
• Work requires mandatory overtime during adverse weather conditions and disasters that require activation of the Emergency Operations Center or Transit Division Operations Center
• This is a classification specification and not an individualized job description. Additional minimum qualifications may be established for individual positions based on business needs and are specified in position announcements as appropriate.

Career pathway options after Firstline Supervisor include, but are not limited to, the following position.

• Transit Chief – Operations

Growth positions

Transit Service Supervisor (Firstline Supervisor)

Class Summary

The responsibilities of this classification include providing first line supervision coordinating and monitoring transit operations within an assigned service district or location.

Distinguishing Characteristics

This is one of four classifications (Transit Base Dispatcher/Planner, Transit Communications Coordinator, Transit Service Supervisor and Transit Instructor) that comprise first line supervisors of transit operations. Work involves monitoring transit service operations, responding to Transit Operators calls for assistance and responding to conditions that affect or disrupt the efficient delivery of scheduled transit service. Work includes monitoring operator compliance with operating policies and procedures, adherence to service schedules and coordinating operations with outside agencies as required. Work requires compliance with all applicable federally mandated safety-sensitive requirements. Incumbents may rotate assignments among other first line supervisory classifications in compliance with established procedures and negotiated agreements.

Examples of Duties (May vary by position)

1. 1. Monitor service and transit operator performance for compliance with safety practices, regulations, policies, schedule, routing, and customer service protocols. Provide information and assistance to transit operators and customers; maintain open communication with and provide critical information to customers and operators during service disruptions or other emergency circumstances.
2. 2. Troubleshoot minor mechanical and electronic coach and related equipment problems and coordinate disposition of problem to maintain service.
3. 3. Coordinate responses to service interruptions caused by construction, accidents, special events, adverse weather, fire and police activity and power outages.
4. 4. Develop plans for maintaining transportation services during special events, special circumstances and emergencies.
5. 5. Document transit and public facility problems affecting service and routes; report problems to appropriate authorities.
6. 6. Coordinate service and other transit-related operations activities with area police, fire, emergency, utility, community and related agencies.
7. 7. Monitor on-time performance; research, propose and implement solutions to service related problems including reroutes and schedule adjustments.
8. 8. Provide on-scene customer assistance and public relations; provide solutions for complaints, disputes and service disruptions; provide alternative transportation when necessary.
9. 9. Investigate accidents involving transit vehicles.
10. 10. Prepare a variety of documents regarding service, employee and customer related issues.
11. 11. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

• Knowledge of all transit operations and transit vehicle operating policies and procedures
• Knowledge of transit routes and schedules
• Knowledge of base procedures, vehicle maintenance, facilities and power distribution operation and support guidelines
• Knowledge of minor repairs required for coach mechanical and electrical systems
• Knowledge of applicable ADA regulations and requirements
• Knowledge of City, County and Transit Division disaster preparedness, notification and emergency operations and procedures
• Knowledge of applicable federally mandated safety-sensitive requirements and security procedures and protocols
• Knowledge of and skill in the use of all applicable automated applications and systems
• Communication skills
• Customer service skills
• Critical thinking skills
• Computer skills
• Skill in handling multiple competing priorities
• Skill in handling stressful situations effectively
• Skill in monitoring and coordinating the work of Transit Operators
• Skill in basic mathematics
• Skill in working with a variety of individuals from diverse backgrounds
• Skill in establishing and maintaining effective working relationships

Licensing, Certification and Other Requirements

• Washington State Driver License
• Commercial Driver License, class B with passenger and airbrake endorsements
• Must pass a post-offer, pre-employment physical examination
• Must pass drug and alcohol testing provisions for safety sensitive positions as required by the U.S. Department of Transportation, 49 CFR Parts 40 and 655
• Willingness and availability to work different shifts on weekdays, nights, weekends and holidays
• Work requires mandatory overtime during adverse weather conditions and disasters that require activation of the Emergency Operations Center or Transit Division Operations Center
• This is a classification specification and not an individualized job description. Additional minimum qualifications may be established for individual positions based on business needs and are specified in position announcements as appropriate.

Career pathway options after Firstline Supervisor include, but are not limited to, the following position.

• Transit Chief – Operations

Growth positions

Transit Base Dispatcher/Planner (Firstline Supervisor)

Class Summary

The responsibilities of this classification include providing first line supervision in transit operations and performing base dispatch and planning functions.

Distinguishing Characteristics

This is one of four classifications (Transit Base Dispatcher/Planner, Transit Communications Coordinator, Transit Service Supervisor and Transit Instructor) that comprise first line supervisors of transit operations. Work involves ensuring: all routes have an assigned Transit Operator, all routes commence on time and all Operators are fit for duty. Work includes monitoring, coordinating and providing consistent, efficient and effective base operations; providing information on Transit Division policies, procedures and regulations; and ensuring compliance with all applicable federally mandated safety-sensitive requirements. Incumbents may rotate assignments among other first line supervisory classifications in compliance with established procedures and negotiated agreements.

Examples of Duties (May vary by position)

1. Ensure all routes on the assigned shift have a qualified Operator assigned; plan and prepare extra boards for the following day utilizing automated or manual assignment system as necessary; fill emergency or unanticipated vacant assignments as required.
2. Monitor timely Operator sign-in and fitness for duty; notify higher-level staff as required when Operator problems are observed.
3. Assist Operators as required and ensure all transit operations are in conformance with applicable policies, rules and regulations.
4. Maintain Operator time, attendance and pay data; conduct research, prepare reports, and develop service schedules to coordinate and provide base specific schedules and service requirements.
5. Account for lost-and-found articles delivered by Operators and forward articles for proper disposition.
6. Ensure smooth and efficient base operations; respond to Operator emergencies and other needs; communicate operations updates, advisories and other relevant information.
7. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

• Knowledge of all transit operations and transit vehicle operating policies and procedures
• Knowledge of transit routes and schedules
• Knowledge of base procedures, vehicle maintenance, facilities, and power distribution operation and support guidelines
• Knowledge of applicable ADA regulations and requirements
• Knowledge of City, County and Transit Division disaster preparedness, notification and emergency operations and procedures
• Knowledge of applicable federally mandated safety-sensitive requirements and security procedures and protocols
• Knowledge of and skill in the use of all applicable automated applications and systems
• Communication skills
• Customer service skills
• Critical thinking skills
• Basic computer skills
• Skill in handling multiple competing priorities
• Skill in handling stressful situations effectively
• Skill in monitoring and coordinating the work of Transit Operators
• Skill in basic mathematics
• Skill in working with a variety of individuals from diverse backgrounds
• Skill in establishing and maintaining effective working relationships

Licensing, Certification and Other Requirements

• Washington State Driver License
• Must pass a post-offer, pre-employment physical examination
• Must pass drug and alcohol testing provisions for safety sensitive positions as required by the U.S. Department of Transportation, 49 CFR Parts 40 and 655
• Willingness and availability to work different shifts on weekdays, nights, weekends and holidays
• Work requires mandatory overtime during adverse weather conditions and disasters that require activation of the Emergency Operations Center or Transit Division Operations Center
• This is a classification specification and not an individualized job description. Additional minimum qualifications may be established for individual positions based on business needs and are specified in position announcements as appropriate.

Career pathway options after Firstline Supervisor include, but are not limited to, the following position.

• Transit Chief – Operations

Growth positions

Transit Communications Coordinator (TCC) (Firstline Supervisor)

Class Summary

The responsibilities of this classification include providing first line supervision communicating and coordinating immediate response to transit and public emergencies to restore transit service or prevent service interruptions.

Distinguishing Characteristics

This is one of four classifications (Transit Base Dispatcher/Planner, Transit Communications Coordinator, Transit Service Supervisor and Transit Instructor) that comprise first line supervisors of transit operations. Work involves assessing emergency situations and operational problems to determine and implement appropriate, practical and immediate responses. Work includes operating two-way computer data radio system, telephone and electronic coach tracking systems, and requesting and coordinating assistance of appropriate internal and external staff and response agencies. Work requires concentration and the ability to handle multiple incidents professionally in stressful situations. Work also requires compliance with all applicable federally mandated safety-sensitive requirements. Incumbents may rotate assignments among other first line supervisory classifications in compliance with established procedures and negotiated agreements.

Examples of Duties (May vary by position)

1. Operate computer data radio and vehicle location systems to coordinate and monitor transit operations.
2. Respond to emergency alarms and direct service supervisor, police, fire, safety officers and media relations to the scene of emergency or problem areas.
3. Provide Transit Operators information on response actions and protocols as well as routine operating regulations/procedures, fares, transfers and schedules.
4. Maintain accurate written or automated information of all activities on the shift.
5. Maintain familiarity with service routes and schedules to coordinate necessary actions regarding schedule delays, power outages, reroutes, special event routing and similar special circumstances.
6. Perform other duties as assigned.

Knowledge/Skills

• Knowledge of all transit operations and transit vehicle operating policies and procedures
• Knowledge of transit routes and schedules
• Knowledge of base procedures, vehicle maintenance, facilities and power distribution operation and support guidelines
• Knowledge of City, County and Transit Division disaster preparedness, notification and emergency operations and procedures
• Knowledge of jurisdictional boundaries and appropriate law enforcement agencies, fire districts and related first responders
• Knowledge of applicable federally mandated safety-sensitive requirements and security procedures and protocols
• Knowledge of and skill in the use of all applicable vehicle locator, communications and automated applications and systems
• Communication skills
• Customer service skills
• Critical thinking skills
• Computer skills
• Skill in handling multiple competing priorities
• Skill in handling stressful situations effectively
• Skill in monitoring and coordinating the response of Transit Operators
• Skill in decision making that affects the safety and security of customers and employees, and transit operations
• Skill in basic mathematics
• Skill in working with a variety of individuals from diverse backgrounds
• Skill in establishing and maintaining effective working relationships

Licensing, Certification and Other Requirements

• Washington State Driver License
• Must pass a post-offer, pre-employment physical examination
• Must pass drug and alcohol testing provisions for safety sensitive positions as required by the U.S. Department of Transportation, 49 CFR Parts 40 and 655
• Willingness and availability to work different shifts on weekdays, nights, weekends and holidays
• Work requires mandatory overtime during adverse weather conditions and disasters that require activation of the Emergency Operations Center or Transit Division Operations Center
• This is a classification specification and not an individualized job description. Additional minimum qualifications may be established for individual positions based on business needs and are specified in position announcements as appropriate.

Career pathway options after Firstline Supervisor include, but are not limited to, the following position.

• Transit Chief – Operations

Growth positions

Transit Schedule Planner – Senior

Class Summary

The responsibilities of this classification include developing new and revised service schedules; determining operator and vehicle assignments; and implementing revisions to scheduled transit services to improve service quality, productivity and cost efficiency.

Distinguishing Characteristics

This is a standalone classification. Work involves assessing and adjusting service delivery schedules to meet changing customer demands balanced against system operating costs, capacity and productivity. Work includes determining all operator work assignments; forecasting equipment needs and assigning appropriate coach equipment to meet demands; and leading and training assigned support staff. Work is performed independently under the general supervision of a higher-level service development supervisor.

Examples of Duties (May vary by position)

1. Develop preliminary drafts of new and revised service schedules using customer and driver feedback; data from and coordination with service planners and operations staff; and service performance data including ridership and running time, Develop schedules to optimize customer service, driver working conditions and cost efficiency.
2. Monitor and evaluate service performance to ensure schedules are written accurately and fulfill desired objectives.
3. Establish driver assignments consistent with union contract requirements; review and evaluate assignments in view of service demands and cost effectiveness.
4. Confer with transit personnel, operators and the public to gather information for continued improvement of service schedules; review customer contact information and respond to customer concerns either orally or in writing.
5. Participate in staff hiring panels; train staff as required.
6. Coordinate and consult with other Transit Division staff on proper dissemination of schedule information; answer questions and follow-up with staff as required.
7. Coordinate with external agencies to deliver or alter transit service in response to special events or impacts to the transit system; coordinate with internal staff to deliver revised or special event service.
8. Serve on project review and committee work teams to support and implement new capital investment or service related programs and projects.
9. Forecast required number and type of coaches required to meet new and changing service demands.
10. Perform other duties as assigned.

Knowledge/Skills

• Knowledge of transit operations and transit scheduling principles, practices and methodologies
• Knowledge of transit system cost-drivers as well as productivity and capacity utilization assessment techniques
• Knowledge of city and county geography, customer demographics and ridership profiles, and area traffic patterns
• Knowledge of various types of coach equipment and the capacity, performance and operating costs of each
• Communication skills
• Customer service skills
• Interpersonal skills
• Skill in mathematics and statistical calculations
• Skill in entering and extracting information from automated information systems
• Skill in planning, assigning, balancing and checking work
• Skill in training and providing technical assistance
• Skill in handling multiple competing priorities
• Skill in working with a variety of individuals from diverse backgrounds
• Skill in establishing and maintaining effective working relationships

Licensing, Certification and Other Requirements

• Willingness and availability to work different shifts on weekdays, nights, weekends and holidays
• This is a classification specification and not an individualized job description. Additional minimum qualifications may be established for individual positions based on business needs and are specified in position announcements as appropriate.

Download Transit Schedule Planner – Senior job description

Growth positions

Transit Operations Support System Coordinator

Class Summary

The responsibilities of this classification include performing varied operational and administrative functions and managing related systems required to support transit operations.

Distinguishing Characteristics

This is a standalone classification. Work involves managing and performing operational processes required for operator route picks, first line supervisor assignment picks, operator work assignments, employee training and labor contract compliance, and maintaining the automated systems associated with these processes. Work includes coordinating with other transit staff in designing operator work assignments that meet changing business needs and negotiated agreements. Work is performed independently under the general supervision of a higher-level supervisor.

Examples of Duties (May vary by position)

1. 1. Plan and conduct full-time and part-time Transit Operator picks utilizing automated computer systems and applications.
2. 2. Run and validate payroll transfer between automated systems each pay period; coordinate base assignments for system board operators; update associated records and data in automated systems.
3. 3. Collect and analyze current and historical data to assist transit operations in developing strategies to determine staffing and training needs; manage and distribute assignments for newly hired, part-time Transit Operators.
4. 4. Manage first line supervisor assignment picks; manage bi-weekly assignments for Base Dispatchers that include relief picks and overtime assignments; process reported overtime and post updated overtime lists.
5. 5. Develop methods to improve automated systems, applications and functionality to better support transit operations; test system customizations, upgrades and new releases; test and support peripheral systems and applications.
6. 6. Design, schedule and conduct base operations training program for first line supervisors; train supervisors on use of automated support systems, transit procedures and requirements of negotiated agreements.
7. 7. Troubleshoot and resolve user encountered system problems and breakdowns; coordinate with technical staff as required.
8. 8. Represent transit operations on special projects and provide expertise in operational procedures and requirements of negotiated agreements.
9. 9. Perform other duties as assigned.

Knowledge/Skills

• Knowledge of transit operations, operating policies and procedures
• Knowledge of the requirements of applicable negotiated agreements
• Knowledge of applicable automated systems and applications
• Knowledge of adult education and training principles, practices and techniques
• Communication skills
• Customer service skills
• Interpersonal skills
• Skill in mathematics and statistical calculations
• Skill in entering and extracting information from automated information systems
• Skill in training and providing technical assistance
• Skill in handling multiple competing priorities
• Skill in working with a variety of individuals from diverse backgrounds
• Skill in establishing and maintaining effective working relationships

Licensing, Certification and Other Requirements

• Willingness and availability to work different shifts on weekdays, nights, weekends and holidays
• This is a classification specification and not an individualized job description. Additional minimum qualifications may be established for individual positions based on business needs and are specified in position announcements as appropriate.

Download Transit Operations Support System Coordinator job description

Growth positions

Transit Chief – Operations

Class Summary

The responsibilities of this classification include direct oversight and supervision of the daily operation of an assigned area within Transit Operations that includes specific assignments in Base Operations, Service Quality, Transit Control Center and Operations Training. This is the first level of direct supervision in Operations.

Distinguishing Characteristics

This is a standalone classification. Work involves supervisory oversight of employees and performance of administrative functions to ensure the assigned area of responsibility supports daily delivery of fixed-route transit services. Work includes overseeing operations; supervising assigned staff; managing employee performance and service-level requirements; and administering applicable labor agreement(s) to achieve timely and cost efficient service delivery consistent with established performance standards. Work requires developing and implementing performance improvement plans; taking corrective employee actions up to and including suspension and termination in consultation with Superintendent and County administrative staff as appropriate; maintaining effective and collaborative labor relationships; participating in the selection of staff; monitoring daily operations of seven day/week service; responding to and resolving emergent operating problems and critical incidents; ensuring compliance with operating policies, procedures and rules; identifying and evaluating operating deficiencies, taking corrective actions and coordinating remedial actions with appropriate Transit Division staff; monitoring labor costs, identifying cost-containment strategies and suggesting and implementing new and revised procedures; and coordinating and supporting various special projects, service changes, technology improvements, staff training and similar initiatives. Work is performed as a member of a management team under the supervision and direction of a Transit Superintendent.

Examples of Duties (May vary by position)

When assigned to Base Operations:

1. 1. Oversee daily operations at a Transit Base; supervise the work of Transit Operators and First-Line Supervisors including evaluating and addressing employee performance issues and implementing strategies to improve employee performance and customer service; investigate customer complaints, issue discipline, conduct grievance hearings and manage resources of the base for cost-effective service delivery; supervise and direct the work of Base Dispatchers and Planners responsible for ensuring timely filling of all service requirements; forecast workforce staffing levels; direct employees to safety-sensitive related drug and alcohol testing; support transit service during adverse weather events and other emergencies; work with internal groups to ensure high-quality service delivery; manage base absenteeism and processes that support on and off-the-job injuries, worker’s compensation and ADA/FMLA/KCFML/WFLA requirements.



When assigned to Service Quality:

2. 2. Supervise, plan and review the work of Service Supervisors responsible for monitoring and maintaining transit service within assigned geographic area(s); ensure timely and effective fixed-route transit service delivery; respond to, mitigate and resolve reported operating problems and impacts of construction projects or other disruptions to fixed-route service; respond to major field incidents, direct resources and serve as incident commander during emergencies in the field; develop plans for additional service to accommodate major special events and approve alternate routing for construction and other projects while mitigating negative impacts to normal operations; assist in overseeing the First-Line Supervisor semiannual assignment “pick” process; manage the Supervisor-in-Training (SIT) training program; manage the Comfort Station program for Operations; and participate in the accident re-read process.



When assigned to Transit Control Center:

3. 3. Supervise the daily operation of the Transit Control Center; supervise, plan and review the work of Communication Coordinators on an assigned shift; supervise systemwide communication, information distribution and external notifications regarding transit operational status, incidents and events; may serve as control center incident commander during emergency activations, critical incidents, adverse weather or similar events; coordinate communications among transit division staff, external agencies and emergency responders as necessary; develop and recommend control center protocols and procedures as directed by Superintendent.



WWhen assigned to Operations Training:

4. 4. Plan, evaluate and develop the daily work of Transit Instructors providing staff training at assigned transit bases and the Transit Safety and Training Center; conduct training needs assessments; design, develop and evaluate training curricula to meet changing organizational needs; develop and maintain programs that reflect Metro’s rules and procedures, CDL regulatory requirements and traffic laws; review and ensure overall quality of curricula and training provided; evaluate effectiveness of training through post-course evaluations and transit operations performance metrics; develop, implement and evaluate remedial training programs such as post-accident retraining programs as well as customer service and annual refresher training; provide instructor training, coaching and development opportunities; ensure required licenses and certifications are maintained.



Common examples among assignments:

5. 5. Direct and ensure timely and appropriate response to service disruptions, weather emergencies and critical incidents; coordinate response with Superintendent, Transit Operations Center and other internal and external agencies as appropriate; investigate and prepare response to customer complaints regarding transit operations, services and staff.
6. 6. Identify, evaluate and recommend service, quality, workplace and business process improvements; monitor daily labor costs and modify operations when necessary to achieve performance improvement targets while maintaining established transit service levels.
7. 7. Establish and maintain a collaborative and effective labor relations environment; ensure daily operations and personnel actions conform with the terms of negotiated agreements; confer with base-level labor representatives to discuss and resolve base issues; escalate issues to Superintendent or Transit Labor Relations staff as appropriate; may be delegated authority for first-step grievance determinations on a case-by-case basis; testify at arbitration, unemployment and related hearings as requested.
8. 8. Manage employee absenteeism, vacation change requests, sick/injury leaves and related ADA/FMLA/KCFML/WFLA processes and requirements for assigned employees; review and approve leave requests consistent with staffing needs, employee preferences where possible, and applicable County policy/procedures and bargaining agreements; review, correct and approve payroll; administer federal safety-sensitive drug and alcohol testing program for assigned employees.
9. 9. Interview and recommend selection of Transit Operators, First-Line Supervisors and other staff; provide employees with training and development opportunities as available; counsel staff on effective customer relations and safety strategies; evaluate staff performance through record reviews; conduct performance appraisals for First-Line Supervisors; counsel employees in performance improvement requirements when needed; conduct investigations into allegations of employee misconduct, harassment, negligence, policy/procedure violations and similar assertions; determine appropriate follow-up actions including counseling, training and appropriate disciplinary actions in consultation with the Superintendent, Human Resources and Labor Relations as required.
10. 10. Ensure compliance with all Operations, Transit Division and County policies and procedures governing safety sensitive positions, employment, worker safety and related areas as well as with applicable local, state and federal laws.
11. 11. May be assigned to participate in internal and external work groups, project teams, committees and task forces; coordinate operations, service delivery and operating needs with appropriate staff throughout the Transit Division as required.
12. 12. Act as Superintendent as assigned.
13. 13. Perform other duties as assigned.

Knowledge/Skills

• Knowledge of transit operations and the applicable regulatory and statutory requirements
• Knowledge of the policies and procedures of the Transit Division, the Operations section and applicable County polices
• Knowledge of the principles of performance management
• Knowledge of effective supervisory principles and practices, County policies and procedures, and applicable local, state and federal law
• Knowledge of the principles of labor relations including grievance and contract administration processes as well as relevant labor agreements
• Knowledge of standard human resource practices
• Knowledge of automated scheduling and management information systems
• Knowledge of adult learning theory and training curriculum development and assessment principles and practices for position in Operations Training
• Knowledge of computer-aided dispatch and automated vehicle location systems for positions in the Transit Control Center
• Supervisory skills
• Communication skills
• Customer service skills
• Skill in planning and delegating work assignments
• Skill in staff development and training
• Skill in conflict resolution, problem solving and negotiation
• Skill in fundamental data analysis of operational problems
• Skill in handling multiple competing priorities
• Skill in managing and working with a variety of individuals from diverse backgrounds
• Skill in establishing effective working relationships and communicating successfully with senior management, labor representatives, business and community groups, governmental agencies, customers and staff
• Skill in use of personal computers, word processing, spreadsheet, presentation and similar software applications as well as automated scheduling and human resource information systems

Licensing, Certification and Other Requirements

• Washington State Driver License or the ability to travel throughout the county in a timely fashion
• Commercial Driver License, class B, with passenger endorsement and airbrake restriction removed required for positions assigned to Operations Training
• Must pass drug and alcohol testing provisions for safety sensitive positions as required by the U.S. Department of Transportation, 49 CFR Parts 40 and 655 if assigned to Operations Training
• Willingness and availability to work varying shifts on weekdays, nights, weekends and holidays as required for shift assignment and consistent with negotiated agreements
• Work may require remaining available for work 24 hours per day during rotational assignments as on-call Operations Chief
• Work may require reporting for extended duty during adverse weather events and other emergencies
• This is a classification specification and not an individualized job description. Additional minimum qualifications may be established for individual positions based on business needs and specified in position announcements as appropriate.

Career pathway options after Transit Chief - Operations include, but are not limited to, the following position.

1. Transit Superintendent – Base Operations

Growth positions

Transit Superintendent – Base Operations

Class Summary

The responsibilities of this classification include managing all transit service delivery operations at an assigned transit base.

Distinguishing Characteristics

This is a standalone classification. Work involves managing all aspects of revenue fleet operations and the delivery of transit services, and ensuring operational readiness to meet service demands. Work includes achieving operational goals and objectives, and establishing the systems and processes required to fulfill those goals. Work also includes determining, ensuring and allocating all required personnel, financial, physical plant and equipment resources; supervising subordinate supervisors and staff; establishing and enforcing Operations policies and procedures; assuring compliance with applicable local, state and federal regulations; analyzing, forecasting and reporting on customer service, staffing needs, labor efficiency and similar performance metrics; and participating as a member of the Operations management team. Work is performed independently under the general supervision of a higher-level transit manager.

Examples of Duties (May vary by position)

1. Establish annual base operating goals and objectives which include priorities, performance standards, staff development and resource needs to support efficient, customer-focused service; conduct analyses of performance metrics and report on progress achieved on expected operating outcomes and performance improvement goals; ensure efficient use of resources.
2. Develop and implement strategies to improve service quality, reliability and operating efficiency; monitor performance indicators and take action to remedy below-goal performance; oversee the determination of required extra board and system board operators; ensure staffing levels meet service demands while minimizing labor costs.
3. Investigate and resolve customer complaints; mitigate high-profile service delivery issues with elected officials, other agencies and the public.
4. Develop operating contingency plans and direct base operations during emergencies, natural disasters, adverse weather or similar events involving disruption of service delivery.
5. Supervise administrative support, professional staff and Transit Chiefs directing the work of Transit Operators and first-line supervisors; hire staff consistent with assigned hiring authority; create collaborative working relationships with multiple collective bargaining units and ensure consistent application of labor policies, contract provisions and hiring guidelines; investigate and respond to grievances; participate in and provide support to legal or contractual conflict resolution.
6. Provide guidance and direction to subordinate supervisors and other staff concerning complex or sensitive issues and problems; establish work performance standards and initiate corrective actions when required; review existing operational and administrative policies and procedures, and recommend improvements or modifications to higher-level management.
7. Provide supporting data and recommendations to management in the formulation of the Operations operating and capital improvement budgets; manage and administer the base operating and capital budgets; authorize expenditures within designated authority level; monitor budget and maintain expenditures within approved levels; manage and administer contractor and vendor service, supply and other related contracts as required
8. Participate and represent Operations in a wide variety of internal and external work groups, project teams, committees and task forces.
9. Act for higher-level managers as assigned.
10. Perform other duties as assigned.

Knowledge/Skills

• Knowledge of the principles, practices, methodologies and operations involved in the delivery of large-scale mass transit services and the applicable regulatory and statutory requirements
• Knowledge of the policies and procedures of the Transit Division and Operations section
• Knowledge of the principles, practices and techniques of performance management
• Knowledge of human resources management, supervisory principles and federal, state and local laws related to employment, civil rights and affirmative action
• Knowledge of the principles, practices and techniques of labor relations including interest-based or collaborative labor negotiations as well as grievance and arbitration processes
• Knowledge of financial management, workforce planning and budget administration
• Knowledge of automated scheduling and management information systems
• Leadership skills
• Skill in developing and achieving performance and operational goals
• Skill in planning and delegating work assignments
• Skill in conflict resolution, problem solving and negotiation
• Skill in statistical and operational analysis, and establishing and implementing operational policies procedures and performance goals
• Skill in handling multiple competing priorities
• Skill in managing and working with a variety of individuals from diverse backgrounds
• Skill in establishing effective working relationships and communicating successfully with elected officials, senior management, labor representatives, business and community groups, governmental agencies, staff and customers
• Skill in staff development and training
• Skill in use of management information systems, personal computers, word processing, spreadsheet, database management, presentation and similar applications

Licensing, Certification and Other Requirements

• Washington State Driver License or the ability to travel throughout the county in a timely fashion
• Work requires reporting for duty and directing base operations during adverse weather events and other emergencies
• This is a classification specification and not an individualized job description. Additional minimum qualifications may be established for individual positions based on business needs and are specified in position announcements as appropriate.

Download Transit Superintendent – Base Operations job description

Growth positions

Transit Superintendent - Operations Training

Class Summary

The responsibilities of this classification include managing all training, staff development programs and initiatives that support the Operations section of the Transit Division.

Distinguishing Characteristics

This is a single incumbent, standalone classification. Work involves developing and implementing a strategic training and staff development program plan to meet current and future workforce management requirements, needs and trends. Work includes performing ongoing assessments of operational, licensure and mandated requirements as well as technological developments and service enhancements to ensure training and staff development programs provide the workforce skills necessary to meet service demands. Work also includes achieving performance improvement and operational goals, and establishing the systems and processes required to fulfill those goals. Work requires determining, ensuring and allocating all required personnel, financial, equipment and technological resources; supervising subordinate supervisors and staff; establishing and enforcing Operations operating policies and procedures; assuring compliance with applicable local, state and federal codes and regulations; analyzing, forecasting and reporting on future needs, training outcomes, trends, cost effectiveness and similar performance metrics; and participating as a member of the Operations management team. Work is performed independently under the general supervision of a higher-level transit manager.

Examples of Duties (May vary by position)

1. Develop strategies and implement training and development programs to fulfill licensure and mandated requirements as well as provide the skill sets necessary to sustain service delivery operations in the future; research, develop and implement computer and other technology based training methodologies.
2. Conduct cost-benefit analyses of training operations and programs; manage training operations to optimize training outcomes while minimizing associated costs.
3. Develop needs assessment tools to identify and track employee training necessary to meet operating requirements; establish performance measures and criteria to monitor and evaluate unit performance.
4. Supervise administrative support, professional staff and Transit Chiefs directing the work of first-line supervisor instructors delivering training programs; hire staff consistent with assigned hiring authority; create collaborative working relationships with multiple collective bargaining units and ensure consistent application of labor policies, contract provisions and hiring guidelines; investigate and respond to grievances; participate in and provide support to legal or contractual conflict resolution.
5. Provide guidance and direction to subordinate supervisors and other staff concerning complex or sensitive issues and problems; review and confirm new-hire separations from the operator training program; establish work performance standards and initiate corrective actions when required; review existing training, operational and administrative policies and procedures, and recommend improvements or modifications to higher-level management.
6. Provide supporting data and recommendations to management in the formulation of the Operations operating and capital improvement budgets; manage and administer the training budget; authorize expenditures within designated authority level; monitor budget and maintain expenditures within approved levels; manage and administer vendor service, supply and other related contracts as required.
7. Participate and represent Operations in a wide variety of internal and external work groups, project teams, committees and task forces.
8. Participate in Accident Review Board panels in accordance with National Safety Council guidelines.
9. Act for higher-level managers as assigned.
10. Perform other duties as assigned.

Knowledge/Skills

• Knowledge of the skill sets required to support service delivery operations of large-scale mass transit services
• Knowledge of local, state and federal codes and regulations that apply to licensure and other mandated requirements for mass transit operations staff
• Knowledge of the policies and procedures of the Transit Division and Operations section
• Knowledge of adult learning theory, practices and methodologies
• Knowledge of current development approaches to computer and technology based learning systems and applications
• Knowledge of the principles, practices and techniques of performance management
• Knowledge of human resources management, supervisory principles and federal, state and local laws related to employment, civil rights and affirmative action
• Knowledge of the principles, practices and techniques of labor relations that include interest-based or collaborative labor negotiations as well as grievance and arbitration processes
• Knowledge of financial management, workforce planning and budget administration
• Knowledge of automated training and management information systems
• Leadership skills
• Skill in staff development, training and program planning
• Skill in planning and delegating work assignments
• Skill in conflict resolution, problem solving and negotiation
• Skill in statistical and operational analysis, and establishing and implementing operational policies, procedures and performance goals
• Skill in defining and translating training and operating needs with available technology solutions
• Skill in handling multiple, competing priorities
• Skill in managing and working with a variety of individuals from diverse backgrounds
• Skill in establishing effective working relationships and communicating successfully with elected officials, senior management, labor representatives, business and community groups, governmental agencies, staff and customers
• Skill in use of automated training and management information systems, personal computers, word processing, spreadsheet, database management, presentation and similar applications

Licensing, Certification and Other Requirements

• Washington State Driver License or the ability to travel throughout the county in a timely fashion
• Work requires remaining on-call continuously to respond to emergent critical needs, emergencies or other special circumstances
• Additional minimum qualifications may be established based on business needs and are specified in position announcements as appropriate.

Download Transit Superintendent - Operations Training job description

Growth positions

Transit Superintendent – Service Quality

Class Summary

The responsibilities of this classification include managing all service quality, field support and oversight of fixed-route operations.

Distinguishing Characteristics

This is a single incumbent, standalone classification. Work involves managing service quality of fixed-route operations by establishing systems and procedures to monitor Transit Operator performance and improve system performance through effective field support and supervision. Work includes achieving service quality performance improvement and operational goals; establishing the systems and processes required to fulfill those goals; and directing the work of subordinate supervisors who provide field-level support and oversight of transit operations. Work also includes oversight of the construction coordination office; special events planning; determining, ensuring and allocating all required personnel, financial, physical plant and equipment resources; ensuring compliance and establishing procedures consistent with all Transit Division and Operations operating policies and procedures as well as applicable local, state and federal codes and regulations; analyzing, forecasting and reporting on service delivery, operating trends and similar performance metrics; and participating as a member of the Operations management team. Work is performed independently under the general supervision of a higher-level transit manager.

Examples of Duties (May vary by position)

1. 1. Develop, plan and implement policies and procedures to enhance and improve system service quality and performance; develop and manage operating plans to optimize service quality while minimizing operating and labor costs.
2. 2. Develop contingency plans to provide field support and manage fixed-route service delivery operations during periods of service disruptions, road construction, adverse weather events or emergency circumstances.
3. 3. Develop, implement and manage transit service to major special events throughout the county; establish procedures to provide oversight of transit centers, park and ride lots, bus stops, shelters and related transit facilities.
4. 4. Develop response and monitoring policies and procedures for first-line supervisors assigned to the operation of the Downtown Seattle Transit Tunnel (DSTT); review incident reports and responses to emergencies or abnormal operating conditions encountered in the DSTT; initiate procedural changes to assure safe and efficient joint bus/rail operations in DSTT.
5. 5. Develop, implement and coordinate Supervisor-in-Training programs for the Service Quality unit consistent with negotiated labor agreements.
6. 6. Supervise administrative support, professional staff and Transit Chiefs directing the work of first-line supervisory field staff; hire staff consistent with assigned hiring authority; create collaborative working relationships with multiple collective bargaining units and ensure consistent application of labor policies, contract provisions and hiring guidelines; investigate and respond to grievances; participate in and provide support to legal or contractual conflict resolution.
7. 7. Provide guidance and direction to subordinate supervisors and other staff concerning complex or sensitive issues and problems; establish work performance standards and initiate corrective actions when required; review existing operational and administrative policies and procedures, and recommend improvements or modifications to higher-level management.
8. 8. Provide supporting data and recommendations to management in the formulation of the Operations operating and capital improvement budgets; manage and administer the service quality budgets; authorize expenditures within designated authority level; monitor budget and maintain expenditures within approved levels; manage and administer vendor service, supply and other related contracts as required.
9. 9. Participate and represent Operations in a wide variety of internal and external work groups, project teams, committees and task forces.
10. 10. Act for higher-level managers as assigned.
11. 11. Perform other duties as assigned.

Knowledge/Skills

• Knowledge of the principles, practices and methodologies of field operations that support the delivery of large-scale mass transit services
• Knowledge of service quality and performance improvement practices, principles and techniques for mass transit operations
• Knowledge of the service territory, operations, policies and procedures of the Transit Division and Operations section
• Knowledge of human resources management, supervisory principles and federal, state and local laws related to employment, civil rights and affirmative action
• Knowledge of the principles, practices and techniques of labor relations that include interest-based or collaborative labor negotiations as well as grievance and arbitration processes
• Knowledge of the principles, practices and techniques of performance management
• Knowledge of financial management, workforce planning and budget administration
• Knowledge of automated scheduling and management information systems
• Leadership skills
• Skill in planning and delegating work assignments
• Skill in conflict resolution, problem solving and negotiation
• Skill in handling multiple, competing priorities
• Skill in statistical and operational analysis, and establishing and implementing operational policies procedures and performance goals
• Skill in managing and working with a variety of individuals from diverse backgrounds
• Skill in working with a variety of individuals from diverse backgrounds
• Skill in establishing effective working relationships and communicating successfully with elected officials, senior management, labor representatives, business and community groups, governmental agencies, staff and customers
• Skill in staff development and training
• Skill in incident command system principles and management
• Skill in use of management information systems, personal computers, word processing, spreadsheet, database management, presentation and similar applications

Licensing, Certification and Other Requirements

• Washington State Driver License or the ability to travel throughout the county in a timely fashion
• Work requires reporting for duty and directing service quality operations during adverse weather events and other emergencies
• Additional minimum qualifications may be established based on business needs and are specified in position announcements as appropriate.

Download Transit Superintendent – Service Quality job description

Growth positions

Transit Superintendent – Control Center

Class Summary

The responsibilities of this classification include managing and supervising all operations and emergency management response of the Transit Division’s Control Center or Light Rail’s Link Control Center and the associated communication, control, security and protection systems applicable to each Center.

Distinguishing Characteristics

This is a standalone classification. Work involves managing routine and emergency transit or light rail service communications and the operation of data radio, computer-aided dispatch, automated vehicle location systems, Supervisory Control and Data Acquisition (SCADA), security, protection and other related systems employed at the respective Control Center location. Work also involves supervising and overseeing the response to and resolution of service and division-wide emergency management related issues, disruptions and emergency circumstances. Work includes determining and approving route deviations, service modifications, additions, cancellations and suspensions, and directing resources required in response to routine and emergency operational incidents and events. Work also includes achieving Control Center performance improvement and operational goals, and establishing the systems and processes required to fulfill those goals. Work requires determining, ensuring and allocating all required personnel, financial, physical plant and equipment resources; supervising subordinate supervisors and staff; ensuring compliance and establishing procedures consistent with all Transit Division, Operations and Light Rail operating policies and procedures as well as applicable local, state and federal codes and regulations; analyzing, forecasting and reporting on service performance, quality, cost trends and similar performance metrics; and participating as a key member of the section’s management team. Work is performed independently under the general supervision of a higher-level transit manager.

Examples of Duties

1. Supervise and oversee the systems and service communications required to sustain ongoing operations and any service adjustments required to respond to changing operating conditions; optimize service delivery and minimize operating costs of service modifications, additions and other changes.
2. Coordinate between Transit Control Center operations and Link Control Center operations in the development, refinement and ongoing review of joint bus and rail operations in the Downtown Seattle Transit Tunnel (DSTT).
3. Plan and develop contingency and response plans for widespread service disruptions; coordinate development of emergency procedures with first responders, other public agencies and County departments.
4. Direct Control Center operations and incident response during emergency activations; provide critical incident information to Transit management and executive leadership as well as King County public information personnel; oversee and manage dissemination of transit incident and emergency related information to internal county staff and external officials and partner agencies.
5. Supervise administrative support, professional staff and Transit Chiefs directing the work of Control Center staff; hire staff consistent with assigned hiring authority; participate in labor negotiations and create collaborative working relationships with multiple collective bargaining units; ensure consistent application of labor policies, contract provisions and hiring guidelines and resolve all associated issues; investigate and respond to grievances, complaints and allegations of employee misconduct; participate in and provide support to legal or contractual conflict resolution.
6. Provide guidance and direction to subordinate supervisors and other staff concerning complex or sensitive issues and problems; establish work performance standards, initiate corrective actions and impose disciplinary actions when required; review existing operational and administrative policies and procedures, and recommend improvements or modifications to higher-level management; establish work unit policies and procedures.
7. Provide supporting data and recommendations to management in the formulation of the operating and capital improvement budgets; manage and administer the Control Center budgets; authorize expenditures within designated authority level; monitor budget and maintain expenditures within approved levels; manage and administer vendor service, supply and other related contracts as required.
8. Participate and represent the Control Center in a wide variety of internal and external work groups, project teams, committees and task forces.
9. Act for higher-level managers as assigned; act as division operations center director.
10. Perform other duties as assigned.

Knowledge/Skills

• Knowledge of large-scale mass transit operations and service delivery requirements
• Knowledge of light rail operations and service delivery requirements
• Knowledge of transit control center operations as well as automated radio, data, SCADA, vehicle location and smart bus systems and technology used in mass transit organizations
• Knowledge of the applicable local, state and federal rules, regulations and statutory requirements that govern Control Center operations and service delivery
• Knowledge of Automatic Train Control (ATC) and Automatic Train Protection (ATP) systems, application and operations
• Knowledge of the operations, policies, procedures and service territory of the Transit Division
• Knowledge of the principles, practices and methodologies used in disaster preparedness, incident command and emergency response as they apply to transit organizations
• Knowledge of the principles, practices and techniques of performance management
• Knowledge of human resources management, supervisory principles and federal, state and local laws related to employment, civil rights and affirmative action
• Knowledge of the principles, practices and techniques of labor relations that include interest-based or collaborative labor negotiations as well as grievance and arbitration processes
• Knowledge of financial management, workforce planning and budget administration
• Knowledge of automated management information systems
• Leadership skills
• Skill in making critical decisions in emergency circumstances
• Skill in planning and delegating work assignments
• Skill in conflict resolution, problem solving and negotiation
• Skill in statistical and operational analysis, and establishing and implementing operational policies, procedures and performance goals
• Skill in handling multiple competing priorities
• Skill in managing and working with a variety of individuals from diverse backgrounds
• Skill in establishing effective working relationships and communicating successfully with elected officials, senior management, labor representatives, business and community groups, governmental agencies, staff and customers
• Skill in staff development and training
• Skill in use of automated management information systems, personal computers, word processing, spreadsheet, database management, presentation and similar applications

Licensing, Certification and Other Requirements

• Washington State Driver License or the ability to travel throughout the county in a timely fashion
• Work requires reporting for duty and directing Control Center activation and operations during adverse weather events, severe service disruptions or other emergencies
• Work requires remaining on-call continuously to respond to emergent critical needs, emergencies or other special circumstances
• This is a classification specification and not an individualized job description. Additional minimum qualifications may be established for individual positions based on business needs and are specified in position announcements as appropriate.

Download Transit Superintendent – Control Center job description

Growth positions

Transit Superintendent - Planning & Technical Support

Class Summary

The responsibilities of this classification include managing the operations system planning, budgeting and technical systems functions of the Planning and Technical Support unit within Transit.

Distinguishing Characteristics

This is a single level classification. Work involves managing all development and coordination that support major units within the Transit Division. Work includes developing section-wide staff forecasting, configuration and optimization plans; coordinating pick and other scheduling, staff deployment processes; coordinating and providing technical oversight of the scheduling systems; and consolidating section-wide budget development data in the formulation and administration of the section’s operating and, where applicable, capital improvements budgets. Work requires allocating all required personnel, financial, physical plant and equipment resources. Incumbents are responsible for analyzing, forecasting and reporting on performance requirements, staffing requirements, impact of service modifications, and similar performance metrics and recommending corrective actions where necessary. Work is performed independently under the general supervision of a higher-level Transit manager.

Examples of Duties

1. Supervise and provide oversight for the technical systems that support operations of a major operational unit within Transit.
2. Conduct and report on operational and trend analyses to optimize work assignment and staffing parameters, forecast future staffing requirements, assess staffing absentee and leave usage patterns and related analyses to optimize workforce utilization.
3. Compile and formulate the section operating and capital improvement budgets; monitor and administer section budgets; authorize expenditures for the work unit; manage and administer vendor service, supply and other related contracts as required.
4. Hire and supervise staff; create collaborative working relationships with multiple collective bargaining units and ensure consistent application of labor policies, contract provisions and hiring guidelines.
5. Investigate and respond to grievances; participate in and provide support to legal or contractual conflict resolution.
6. Establish work performance standards and initiate corrective actions when required; review existing operational and administrative policies and procedures, and recommend improvements or modifications to higher-level management.
7. Monitor, assess and report on new legislation, regulatory modifications, policy changes or similar actions that affect the functions and service delivery of the operational section.
8. Participate and represent the section in a wide variety of internal and external work groups, project teams, committees and task forces on topics that affect section systems and service delivery.
9. Participate as a key member of the management team.
10. Act for higher-level managers as assigned.
11. Perform other duties as assigned.

Knowledge/Skills

• Knowledge of the principles, practices and methodologies and operations involved in providing technical support systems utilized in large-scale mass transit organizations
• Knowledge of the service territory, structure, operations, policies and procedures of the Transit Division of a major operational section
• Knowledge of human resources management, supervisory principles and federal, state and local laws related to employment, civil rights and affirmative action
• Knowledge of the principles, practices and techniques of labor relations that include interest-based or collaborative labor negotiations as well as grievance and arbitration processes
• Skill in statistical and operational analysis, and establishing and implementing operational policies, procedures and performance goals
• Leadership skills
• Skill in verbal and written communication
• Skill in analyzing technical problems and business requirements for technology systems
• Skill in planning and delegating work assignments
• Skill in conflict resolution, problem solving and negotiation
• Skill in handling multiple, competing priorities
• Skill in staff development and training
• Skill in establishing effective working relationships and communicating successfully with elected officials, senior management, labor representatives, business and community groups, governmental agencies, staff and customers
• Ability to respond to emergency situations outside of work hours
• Ability to effectively engage in and sustain relationships with people from diverse cultures and socio-economic backgrounds
• Ability to work independently and as a team member
• Demonstrated proficiency with business applications, such as Microsoft Office suite

Education and Experience Requirements

• Bachelor’s degree in Business, Public Administration or related field and increasingly responsible experience in the transportation field including supervisory and/or management experience
• OR any combination of experience and education that provides the knowledge, skills and abilities to perform the essential functions of the job

Licensing, Certification and Other Requirements

• Valid Washington State Driver License or the ability to travel throughout the county in a timely fashion

Download Transit Superintendent - Planning & Technical Support job description

Growth positions

Transit Operations Manager – Assistant

Class Summary

The responsibilities of this classification include managing transit base operations, service communications, service quality and transit training, including formulating policies, strategic plans and programs.

Distinguishing Characteristics

This is a unique classification in that no other position is responsible for the management of transit operations.

Examples of Duties (May vary by position)

1. Manage 24-hour, 7-days-a-week transit operations; set the direction and tone for transit operations staff at multiple operating bases, in service quality, service communications, training and in administrative/technology groups.
2. Manage the work of transit operations staff; hire, train, coach, evaluate, discipline and terminate staff as needed.
3. Implement comprehensive transit operations service delivery plan to cover round-the-clock operations.
4. Develop, approve and monitor transit operations budget; determine appropriate resources levels; develop and implement strategies to meet efficiency and effectiveness goals.
5. Manage labor relations for transit operations; participate on transit negotiations team.
6. Manage the development and implementation of major projects; determine appropriate implementation of federal regulations; determine technology directions; direct program and procedure development, implementation and monitoring.
7. Communicate transit operations issues, priorities and policies to a variety of audiences.
8. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

• Knowledge of transit operations policies and procedures
• Knowledge of the management techniques for a large, complex, multidisciplinary organization
• Knowledge of transit base operations, training, technology, communications and service quality techniques and principles
• Knowledge of project management techniques and principles
• Knowledge of the issues relating to public transportation
• Knowledge of human resources management techniques and principles
• Knowledge of local, Washington State and federal laws related to transit, such as Americans with Disabilities Act (ADA), drug testing and commercial drivers’ licensing
• Knowledge of local, state and federal laws related to employment, civil rights and affirmative action
• Knowledge of the principles, practices and techniques of labor relations, including interest-based or collaborative negotiations with unions, and handling grievances and arbitration
• Knowledge of industrial injury claims processes
• Knowledge of automated information reporting systems
• Knowledge of budget development, management and monitoring
• Knowledge of short and long-range strategic planning techniques and principles
• Knowledge of policy development and analysis techniques
• Knowledge of customer service principles
• Skill in working effectively with a diverse population
• Skills in oral and written communications, persuasive presentations and media relations
• Skill in effective decision-making and team consensus-building
• Skill in setting priorities

Licensing, Certification and Other Requirements

• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required.

Download Transit Operations Manager – Assistant job description

Growth positions

Transit Operations Manager

Class Summary

The responsibilities of this classification include managing transit base operations, service communications, service quality and transit training, including formulating policies, strategic plans and programs.

Distinguishing Characteristics

This is a unique classification in that no other position is responsible for the management of transit operations.

Examples of Duties (May vary by position)

1. Manage 24-hour, 7-days-a-week transit operations; set the direction and tone for transit operations staff at multiple operating bases, in service quality, service communications, training and in administrative/technology groups.
2. Manage the work of transit operations staff; hire, train, coach, evaluate, discipline and terminate staff as needed.
3. Implement comprehensive transit operations service delivery plan to cover round-the-clock operations.
4. Develop, approve and monitor transit operations budget; determine appropriate resources levels; develop and implement strategies to meet efficiency and effectiveness goals.
5. Manage labor relations for transit operations; participate on transit negotiations team.
6. Manage the development and implementation of major projects; determine appropriate implementation of federal regulations; determine technology directions; direct program and procedure development, implementation and monitoring.
7. Communicate transit operations issues, priorities and policies to a variety of audiences.
8. Perform other duties as assigned.

Knowledge/Skills (May vary by position)

• Knowledge of transit operations policies and procedures
• Knowledge of the management techniques for a large, complex, multidisciplinary organization
• Knowledge of transit base operations, training, technology, communications and service quality techniques and principles
• Knowledge of project management techniques and principles
• Knowledge of the issues relating to public transportation
• Knowledge of human resources management techniques and principles
• Knowledge of local, Washington State and federal laws related to transit, such as Americans with Disabilities Act (ADA), drug testing and commercial drivers’ licensing
• Knowledge of local, state and federal laws related to employment, civil rights and affirmative action
• Knowledge of the principles, practices and techniques of labor relations, including interest-based or collaborative negotiations with unions, and handling grievances and arbitration
• Knowledge of industrial injury claims processes
• Knowledge of automated information reporting systems
• Knowledge of budget development, management and monitoring
• Knowledge of short and long-range strategic planning techniques and principles
• Knowledge of policy development and analysis techniques
• Knowledge of customer service principles
• Skill in working effectively with a diverse population
• Skills in oral and written communications, persuasive presentations and media relations
• Skill in effective decision-making and team consensus-building
• Skill in setting priorities

Licensing, Certification and Other Requirements

• Some licenses, certifications and other requirements determined to be necessary to meet the business needs of the employing unit may be required.

Download Transit Operations Manager job description

Growth positions

Deputy Division Director

These dynamic leaders will work in partnership with employees, colleagues and stakeholders to ensure that Metro provides world-class service while advancing the following:

• Health and safety of our workforce
• Strength and sustainability of our environment
• Forward-looking development of our employees
• Equity and social justice in our workplace

Growth positions

Division Director

The Director will work in partnership with employees, colleagues, and stakeholders to ensure that Metro provides world-class service while advancing the following:

• Health and safety of our workforce
• Strength and sustainability of our environment
• Forward-looking development of our employees
• Equity and social justice in our workplace