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Customer research

This section contains customer survey responses on overall satisfaction with Metro service and other specific topics.

Year Report Name
2024 Rider / Non-Rider Survey
2022 Rider / Non-Rider Survey
2021 Rider / Non-Rider Survey
2020 Access Paratransit Biannual Report - 4th Quarter
2020 RapidRide (all lines) Customer Satisfaction Report
2020 RapidRide A Line Customer Satisfaction Report
2020 RapidRide B Line Customer Satisfaction Report
2020 RapidRide C Line Customer Satisfaction Report
2020 RapidRide D Line Customer Satisfaction Report
2020 RapidRide E Line Customer Satisfaction Report
2020 RapidRide F Line Customer Satisfaction Report
2019 Rider / Non-Rider Survey
2018 Rider / Non-Rider Survey
2018 RapidRide F Line Customer Satisfaction Survey (3 Year Post Implementation)
2018 RapidRide F Line Survey Results (3 Year Post Implementation)
2018 RapidRide E Line Customer Satisfaction Survey (3 Year Post Implementation)
2018 RapidRide E Line Survey Results (3 Year Post Implementation)
2017 International Bus Benchmarking Group: Metro's Customer Satisfaction Survey Results
2016 Rider Survey
2016 International Bus Benchmarking Group: Metro's Customer Satisfaction Survey Results
2016 ORCA LIFT Customer Survey
2015 Rider / Non-Rider Survey
2015 RapidRide E Line Survey Results (1 Year Post Implementation)
2015 RapidRide F Line Survey Results (6 Month Post Implementation)
2014 Rider Survey
2014 RapidRide B Line Survey Results (3 Year Post Implementation)
2014 RapidRide D Line Customer Satisfaction Survey (18 Month Post Implementation)
2014 RapidRide C Line Customer Satisfaction Survey (18 Month Post Implementation)
2014 RapidRide E Line Customer Satisfaction Survey (2 Month Post Implementation)
2014 RapidRide E Line Customer Surveys Final Report
2014 RapidRide C and D Lines Customers Surveys Final Report
2014 Route 140 Pre-RapidRide F Line Final Report
2013 Rider / Non-Rider Survey
2013 RapidRide A Line Survey Results (3 year Post Implementation)
2013 King County Metro Route 8 Onboard Survey
2013 RapidRide C Line Customer Satisfaction Survey (Post Implementation)
2013 RapidRide D Line Customer Satisfaction Survey (Post Implementation)
2013 Renton Transit Restructure - Public Engagement Report
2012 Post-September 2012 Service Change Rider Survey Three Area (Northwest Seattle, Southwest Seattle, Southwest King County) Final Report
2012 Post-September 2012 Service Change Rider Survey Final Report
2012 U-PASS Survey
2012 Rider Survey
2012 RapidRide B Line Survey Results (1 Year Post Implementation)
2012 SR 520 On-Board Intercept Survey Report: Spring Post Tolling
2012 Ride Free Area - Public Engagement Report
2012 Northgate Transit Center Park & Ride Survey
2011 Rider / Non-Rider Survey
2011 RapidRide B Line Survey Results (2 Month Post Implementation)
2011 RapidRide A Line Survey Results (1 Year Post Implementation)
2011 RapidRide A Line Survey Results
2011 October Service Change Customer Satisfaction Survey
2010 Rider Survey
2010 U-PASS Survey
2010 February Service Change Customer Satisfaction Survey
2009 Rider / Non-Rider Survey
2008 U-PASS Survey
2008 Rider Survey
2007 Downtown Seattle Transit Tunnel customer survey
2007 Rider Survey
2006 U-PASS Survey
2006 Rider / Non-Rider Survey
2005 Rider / Non-Rider Survey
2003 Rider / Non-Rider Survey
2002 Rider / Non-Rider Survey
2001 Rider / Non-Rider Survey
2000 U-PASS Survey