Qualifications

911 Communications Specialist

• Minimum one (1) year of experience in a customer service role requiring solid people skills.
• Attention to detail and the ability to quickly shift from task to task.
• Ability to control personal emotional responses and act appropriately under high levels of stress.
• Strong organizational skills.
• Flexible and adaptable in changing situations.
• Ability to follow moderately complex oral and written instructions.
• Critical thinking skills and the ability to act quickly in accordance with established policy and procedures while maintaining composure under pressure.
• Effectively communicate verbally and in writing using English grammar, spelling, and punctuation.

911 Dispatcher

• Lateral candidates must possess a minimum of two (2) years’ experience as a fully qualified call receiver or dispatcher from a communications center:

• Predominantly centered on law enforcement
• A minimum of 250,000 incoming 9-1-1 calls annually

• Less than a two-year break in service.